Cambridge, Canada
611 Hespeler Rd
$$$
+12268874278
N/A
Amazing experience with this store. Paul and Leo were both very helpful and pleasant to deal with. Provided lots of advice and tips on installing flooring, were super understanding and helpful with ordering, pickup and returning of extra boxes. Would definitely come here again for any floor needs.
like
pleasant staff. Got a decent deal based on recommendation. Would give 5 stars but they said go ahead and e-mail us if you need anything (or call), and they never replied to that e-mail... I ended up not needing anything anyway, but if you don't answer e-mails, say you don't answer e-mails.
This is the second time I have dealt with this particular store. A measure of a good business isn't just when things go right, it is also when they go wrong. I purchased almost 40 cases of flooring for a contractor to install. The contractor noticed manufacturer defects in some cases so 13 were returned. Leo and Paul were very cooperative and helpful in exchanging the defective cases and getting more when the store stocks ran out. I appreciated the effort since the new cases had to come from other stores in Southern Ontario. Well done!
Nice staff at this location but unfortunately the way the company handled my order was not professional at all. I paid alot of money for the antique wood medley, also purchased trim and pieces to finish around the door edges. We waited months for it to come in special order, then it wasn't the correct color match up. The we proceeded to wait another month with no reply as to why the mismatch happened. No contact from supplier, nothing so asked to be reimbursed. We now have a floor not finished with nobody to call or make it right. Overall very dissapointed and would not recommend this company to anyone serious about finishing a project from there. Not even a reply as to why it happened or how to rectify it in a timely manner.
Best flooring store in the region, period. Everytime I wanted to buy flooring (laminate, vinyl, or hardwood) I have checked big box stores and multiple flooring speciality stores in KWC area, and everytime I ended up founding the best quality and price combination at Lumber Liquidator store in Cambridge.
Excellent Service and great selection of quality products. Paul was extremely helpful and a pleasure to do business with. I highly recommend Lumber Liquidators.
My Lumber Liquidators installed floors came apart at exactly when the one year warranty expired. Almost to the day. I attended the store to discuss this with the store manager. He was not interested. He even suggested I may have hired an incompetent installer until he checked the records and realized his team did the install. Unprofessional, disrespectful and lacking courtesy.
Entire chain is closing and they have very little stock left. Too bad, they used to be good.
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