Kitchener, Canada
730 Ottawa St S
$$$
+1 5195840996
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
Placed an order for curbside pick up. Called when after 4hours and they said they must have forgot to print it... Was then filled in an hour. When I got there, I was put in another line up of cars to wait a very long time for an order that was supposedly ready... Waste of time and gas... Go to home depot.. Received frozen soil... Amazing...
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Loved my experience here yesterday. Wide selection of items and inventory not found in home depot. There were many bathroom and kitchen setups so you can see what's possible with their inventory, the appliance section was also massive. The staff was very helpful and there were many sales on tiles and flooring products. Very well lit store.
Amazing customer service and follow up. Ordered wood panels in Cambridge and the Kitchener team fulfilled it for me. The folks I spoke to on the phone at both stores went above and beyond in terms of being helpful. I did not expect that level of attention from a big box store and will make Lowe's my first choice going forward.
I had run out of paint so I decided to go to the closer location to me which is the Ottawa St one, as I was last at the location on Ira Needles. I must say that the two staff members in the paint department, Tracey and Peter were WONDERFUL! I have never dealt with someone so attentive and helpful in a home improvement store. They kept tinting my can of paint to make sure the color was basically exact to the swatch I had for them and insured me I was getting the best can of paint in regards to coverage as I explained how I was having trouble due to the shade I chose. I feel confident that will go back to this location in the future for the rest of my painting projects! Excellent customer service! Couldn’t thank them enough!!
I am big supporter of local business but as I've noticed for last few years quality seems to be diminishing I've only started to shop at big-box stores mainly because they offer a good deal and are willing to assist with the refund when needed. At this location staff is quite friendly and very knowledgeable and overall I appear to get everything I need at a good price
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Wheelchair-accessible car parkWheelchair-accessible entrance