London, Canada
1680 Richmond St N UNIT L026
N/A
+1 5196797733
Wheelchair-accessible entrance
I wanted to transfer my Virgin Mobile acct. over to Koodo and upgrade my phone as well. The Rep met us at the front of the store and very dismissively said it would cost 80 a month plus the cost of a new phone. I said "No Thanks!" and walked literally around the corner to the WOW Mobile kiosk... the very friendly and personable Rep was blown away from our experience at Telus/Koodo store. After about 20 minutes, I had a new phone for Free and a new plan for 50 a month. Done. What great service at the WOW Mobile kiosk and NO SERVICE at the Telus store!
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Super helpful. Quick and easy upgrade. Thanks so much!
Excellent service to my elderly mom
Great company and staff to deal with at Masonville Mall.
Switching from Rogers to TELUS was so easy thanks to Nathan! He was so helpful and informative and made the somewhat long process super enjoyable. Will be back to this location for all of my needs!
Fantastic Customer Service. I wish all Telus stores treated their customers like the Telus in Masonville treats theirs. Special mention to the store manager who went above and beyond.
Dylan helped me switch my iPhone 7 to the XS for only 70, made it very easy and seamless. Even got more data every month for the same price as my last plan!
Had an issue with an offer I received from a Telus agent via phone call, went in store to have it resolved. Nathan helped me through the whole process and ended up getting me a better deal that I was originally offered. Incredibly happy with the service, everything was dealt with very professionally on the storefront end. Thanks Nathan!
Deli
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