London, Canada
546 Clarke Rd
N/A
+15196309974
Very impressed with the service we received! Friendly and knowledgeable staff. Called to order stone and received our delivery within the hour. The driver was very friendly and accommodating! Would definitely recommend to all.
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Super friendly staff! I just picked up some flowers and plants from their greenhouse, that just opened this year. They have many different options and lots of stock. Pet friendly as well, if a bonus!!
Terrible service. Ordered stone and my card was charged that day. Told stone would be delivered Wednesday. Thursday morning, still no stone, I call them and am told they dont have enough stone to fill my order. Would I like used stone to fill the order. I reluctently accept. Now told Friday for stone delivery. Friday comes, and not the stone I ordered. I go to their office, and speak to them in person. They assure me I will have the correct stone dropped off by noon that day. In light of the new information i proceed with my project. Noon comes. No stone. I go as far as I can unitl I run out of correct stone, only incorrect stone left. I call them for an ETA on my correct shipment, and they are closed. Now im down all weekend. Still charged for stone not delivered. Go to Home Depot. It's just down the street. I wish I did. REPLY - Why don't you just bring me the rest of my stones??? REPLY 2 - If you can't supply me with the missing stones form my order, I'd like to return the entire order as I don't want to have to use miss matched stones. Can you please let me know what your going to do? Thank you.
Adrian is a very knowledgeable man about your landscape needs. They have some great products to choose from. Have dealt with him different times and always a pleasure!! 5 out of 5!
Very disappointed with the service. We were originally told that our top soil would be delivered on a Wednesday and received a call later that afternoon stating that it would be delivered the next day. Not a real problem considering the circumstances. On Thursday, we received a call stating that it would be there Friday. At 7pm Friday night I called as we had not received our order yet. No response until the next day when we were told it would be delivered.... we had to call several times to get this sorted out. We were told that the driver didn’t have our address. This doesn’t make sense to us considering the address is on the order slip (email). No compensation and finally delivered the following Tuesday. Needless to say, my plants were struggling as I had planned on getting them in the soil the week before. Communication and customer service is definitely lacking. We had options when looking for this service, and unfortunately we chose wrong.
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