London, Canada
41 Capulet Walk
N/A
+15196574468
Our loved one joined the Highview “family” in August 2020 when it was clear that her disease was at a point that independent living was no longer an option. Joy Birch, CEO at Highview, and her staff are compassionate, respectful and provide an extremely high level of care in a safe environment. Their patience and understanding in responding to our questions and fears about the progression of the disease has been such a comfort. The staff at Highview have taken the time to really get to know our loved one and have provided numerous recommendations that have enhanced her quality of life. It was wonderful that she could bring some of her own furniture and familiar items with her. This really helped make her feel more comfortable as she began this new phase in her life. Joy has been an outstanding leader throughout the COVID-19 health crisis and has been a strong advocate for the residents and families at Highview. She has kept us constantly informed on public health directives and safety measures put in place at Highview to safeguard both staff and residents. I’ve also appreciated the many opportunities offered to family members to provide input and express our feelings throughout this stressful time. It has been a comfort to know that we’re not alone. Our family is truly grateful to everyone at Highview for providing such wonderful care of our loved one!
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Our family’s experience with Highview, London dates back to early 2019. At that time, we were quickly adapting to a diagnosis of advanced dementia of a loved one. We had heard positive things through the grapevine about Highview, and after touring it and several other homes, we settled on Highview, London. From the start, we were relieved and impressed with the attentive, effective care. The accommodations and food were very important and they were good. Engaging programing was also part of the mix, however our loved one was not really socially inclined when he arrived. Communication lines were always good. What has been most impressive has been Highview London’s response through the pandemic crisis of the past twelve months. In an ever changing political and policy environment, administration and staff have introduced, followed, communicated, and updated protocols. A high level of care (and caring) has been sustained. Multi-modal communications have been frank and clear. Our loved one has at all times been calm, comfortable, and well cared for in a lovely environment. Highview London has become his home. Bottom line: We have been grateful for the thoughtful and effective care provided by Highview, London through the greatest crisis that most of us have lived through. Submitted by: a Highview London resident’s family
My mother has been at Highview since December 2020. So far, the care, food and activities have been excellent. My mother no longer complains about being lonely or bored. I've had the opportunity to meet or talk with many of the staff and have found them all to be very professional and kind. They have taken the time to get to know my mother and truly care about her well being. I highly recommend Highview Residences to anyone looking for an amazing memory care facility.
We found Highview Residence when my father was diagnosed with senile dementia and after it became clear that he would not be able to continue at home in my mother's care. We chose Highview because of the location, the specialty care, the organization, and the appearance of the houses of residence. Each house has been thoughtfully designed to support the resident with memory loss to navigate around easily and so to quickly make a new resident feel at home. As well, the staff to resident ratio is excellent as each \pod\ services 11 residents compared to units of approximately 30 in long term care facilities. Dementia can be very frightening for the afflicted and the process of loss difficult, but we saw staff prepared and ready to empathize and support as needed. This was impressive to us and reassuring. Human comfort is a need most basic to all of us but especially for those at this most fragile stage of life. These workers are special people. My mother did not have dementia but had been impressed by the care my dad had received for the three years until he passed so that when she needed 24 hour health care support, she wanted to come to Highview. This was during COVID lockdown when transfers have to be carefully handled for the protection of all. Highview organized a thorough intake process so that my mother was moved into the residence as efficiently and comfortably as possible. You can imagine the complexity of this move when you consider fragile patient health and the community of at risk residents to be supported. My mother has now passed after being attended to with care and comfort. We have been grateful for this expert care and the kind attention that both of our parents received at Highview.
Highview Residence is the ideal home for our elderly mother. While they specialize in caring for people with dementia, I believe it is a good setting for anyone with advanced frailty. It is relatively small and we only learned about it from the LHIN's home care coordinator. Our mother was always opposed to living in a nursing home but with increasing needs it was not possible for her to continue living alone even in her seniors apartment. Highview provides individual rooms that are furnished and decorated by the resident (or their family :) so we were able to bring familiar things when she moved. The common area that includes where meals are served is only a few steps away. With only 10-12 residents in each \cottage\, it has a cozy feeling. The staff ratio and the care provided is excellent. Also, apart from incidentals like special foods, the monthly fees are all inclusive without having to pay for extras like other retirement homes that we have seen. The garden area is perfect for walks when the weather is suitable. Of course, visiting has been challenging during the pandemic. Highview was always ahead of the curve and ready to provide what was allowed as soon as it was announced (and cut back when it was not). And they picked up looking after little things as well, like getting special treats and food that we used to bring for our mother. It has now been about 1-1/2 years that our mother moved to Highview. Her condition has been stable, and I attribute that to the care received since she was on a downward trend previously. And it is comforting to know that she can continue to receive her care there without needing to move again.
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