London, Canada
944 Leathorne St Unit 2
N/A
+1 5196867340
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Good people, fair prices. Really for contractors though. Definitely better than the big box stores.
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I needed a replacement cartridge for my faucet and it was hard to find. Heather at EMCO found the part and told me that the manufacturer had lifetime warranty on the part. She sent it away for me and within a week, I received it delivered to my house. Thank you Heather for you great customer service. Also all the staff at the parts counter desk were friendly and welcoming.
Heather was extremely helpful! thank you!
Professional and accommodating. The customer service provided by the knowledgeable staff of emco is always a pleasure to deal with. Keep up the good work.
I needed a drain for a shower pan that does NOT require access from below - this does not exist in Canada; found it on a US wholesale site, which let me know that EMCO was their Canadian distributor. I called and spoke with Heather, who let me know there were none in London, but she immediately found the product in North Bay (I think, not important). She immediately called that location and arranged shipping, emailed me the paperwork, and I had the drain in 2 business days - I was amazed. When I picked the product up, Heather greeted me, even though she was not on the sales desk, one of the most pleasant people I have met in a long time. At the Desk, I was helped by Mark; I had questions about how the drain worked and what might happen if it did not (plumbing \magic\ - I am not a plumber, or a hand man!!!). Mark was also pleasant and forthcoming and gave me advice, including offering to help me if I got stuck and needed future help. Thanks to Heather and Mark, and I will definitely use EMCO again because of their efforts!!!
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