London, Canada
775 Wharncliffe Rd S
N/A
+1 5196527665
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
If you are in the market to purchase a hot tub, this is the place to go! We are over absolutely thrilled with our purchase and experience dealing with Custom Leisurescapes and Scott Hannah. We thought purchasing a hot tub would be a stressful experience, however Scott took the time to address all of our concerns and answer all of our questions. We received the hot tub quickly and the delivery team was exceptional. We will defiantly recommend anyone we know who is in the market to Custom Leisurescapes. Thank you again!
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Impressive!!!!!!!!!! I ordered a part and before I got a call back the part was hand delivered right to my backyard (out of town). Overall we are happy with the pool, it’s exactly what we ordered. We understand delays with covid and are still waiting for 2 covers. We bought this pool in April and finally received it mid July. Customer service needs a bit of a fix as we definitely felt there was a lack of communication at times with delays, we were always calling them, I don’t remember one call from them unless it was returning mine.
There are few owners who truly care about their customers, but Steve of custom leisurescapes is one such owner. He took time to really understand our family’s needs and we can’t thank him enough.
My husband and I just recently purchased a hot tub from Custom LeisureScapes a few weeks ago and I have to say it was such a positive experience. The customer service we experienced with Scott was amazing. He was very informative and not pushy at all. We love our hot tub and we highly recommend Custom LeisureScapes.
The staff here are great. Worked with my wife and I to find an above ground pool that fit our budget and our space. Amy our together a few quotes for different models and equipment and we ended up purchasing a saltwater and heating system for a competitive price compared to other pool places - many didn’t even return our phone calls during our search. Custom went above and beyond to ensure we were satisfied with our purchase and even threw in some freebies and discounts.
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