London, Canada
620 Third St
N/A
+1 5194553743
Toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
My first ever online review: My 2017 Tacoma needed body work, I took the truck to multiple shops in town for estimates, I received low ended estimates from sketchy body shops, and inflated figures from some of the franchise shops. The detailed information, communication and feel I got from the people at Jones led me to choose them for my business. I was constantly up to speed on what was happening with the truck, I added some work and we changed some things mid-job, and the entire time everything was above board, and I felt like I was being treated absolutely fairly. The final result was better than expected, not only did they resolve all the issues i had, they left my truck looking nearly brand new inside and out. Jones has a level of care and customer service, that breaks the stereotype that most customers have of body shops and auto service in general, they are punctual, communicative, honest, and hard working. Absolutely 10/10 I would recommend to anyone I knew.
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If I could rate Jones' lower than one star and still post this review, I would. I took my vehicle to Jones' Autobody to repair the front fender and door after it was backed into as they were my insurance company’s preferred shop. Upon getting my vehicle back from them, I noticed the colour of the paint they applied to the panels did not match the rest of the vehicle. The paint they applied was lighter than the original colour. I called and went back to Jones' to discuss the issue with an employee and he proceeded to tell me they would not be able to match the colour since the original paint is 10 years old. They continued to argue this point even after I pointed out if they are arguing that the original paint had faded and that’s why they couldn’t match it, then their paint should be darker, not lighter. They refused to admit they did the job incorrectly, and also refused to correct the paint they applied. The employee also treated me with utter disrespect, and at one point called me “stupid”. I will never be returning to this shop! In response to the owner: My car was taken to another body shop to have the work that was done on the drivers door and front fender fixed. They were not only able to fix the colour matching issues, but also found numerous other problems with the work that was done. The explanation your staff has given you for the colour matching issues is in contradiction to what the other body shop found upon repairing the work that was performed. I also had appraisals done independently on the colour matching issues before having it fixed and this information was provided to your staff with no avail. Thank you for following up with me.
My dad recommended this place to me, it's the only place he trust. I can see why. The staff are friendly, professional and communication was great. Very pleased with the work completed on my vehicle!
I took my Rav 4 in to get a repair done, to my surprise they cleaned the whole inside of my car which was in dyer need of a cleaning. The repair work was awesome and it was even ready a day earlier than told. I hopefully won't need to but if I did I would definitely use them again. Thanks for the great work from the girls at the counter to all behind the seen.
I came to this center on the recommendation of the dealership after I was rear ended. Jeff took the time to dive deep into the damage to get me proper estimate. The work was done flawlessly, paint matched perfectly, and my vehicle was in and out in just a smidgen under 2 weeks. I cant comment on prices too much since I've never had to do autobody work before, but based on a quote I got from the dealership for a bumper only (ended up needing way more than a bumper), the amount of work they did for the price seems more than reasonable. Luckily I didn't have to pay anything for it. They also work seamlessly with local car rental places so you can get picked up there by your rental and drop your rental off there as well when you grab your car. 5/5 would recommend.
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