Lindsay, Canada
401 Kent St W Unit 10
N/A
+1 7053241901
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I needed a new phone. Crystal was very helpful in making the process of switching carriers easy. Her customer service was excellent and I’m very happy with my new purchase. I wound up with a great deal with my new phone that was better than my existing plan with my old phone.
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During my visit at this location I went to go purchase a phone and my mom works for Bell but lives in London Ontario. I asked if she could use her employee discount because she's in London and I'm in Lindsay. Which was not allowed which is okay, but I was not able to purchase the phone. This was the quickest phone altercation I've had it was probably only 10 minutes. But the response when he figured out that I wasn't purchasing the phone was seriously and an eye roll. I was not okay with the way that he responded nor was I okay with the way that the fellow employees responded by just telling me to sarcastically have a nice day while I was leaving the store. I will not be coming back to this location. It felt like he was just worried about making his commission.
Great service working with Thomas was able to help me set up my new phone quickly and teach me how to use it
I went in to buy a set of wireless headphones and a friendly young lady greeted me immediately I beleive her name was krystal She told me about Bell’s internet services and showed me great features of it. I was so impressed. She is so good for this job. If there’s any promotion, I highly recommend her. Have been to too many tech retail stores but never came across someone like her.
This rating is not a indication of the kind, helpful, dedicated and hardworking beings that work for The Source, which is not like I remember Radioshack. Of course that was decades ago and changes is inevitable however with products, policies and practices which just have gotten worse over the years. Latest, would not accept cash, and there was not notice to do so even on the front of the store which is legal tender. The low rating is a long time coming and this was just it. In this case a notice, not limited to corporate notice on your website and a sign out front. Employees need ongoing support to maintain the corporate and customer relationships of which the corporation directly benefits from. From visual inspection looked very clean (and priced). The Source known today has been known and operated by many names Tandy, Intertan, Radioshack, The Source by Circuit City, and now The Source owned by BCE Inc (Bell Canada Enterprises Inc.)
I had a major experience with the store this last few days and I can't even begin to tell you how impressed I was with there customer service. Particularly speaking about Liam and Krystal . They took their time and tried to get me the best deal. Thank you very much again. I go buy in a second
Knowledgeable staff helped me with selection of wi-fi booster...weeks ago. I returned and purchased from Lindsay store. Was also looking for camera drone, which, sadly, they do not stock.
Nope, didn't like either interactions. I get we all have days we'd rather no be at work ... but when you work in customer service you fake it and make the customer feel like you want to talk to them not that you'd rather ignore them.
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