Ancaster, Canada
54 Wilson St W
N/A
+1 8778493637
Toilets
Wheelchair-accessible toilet
Was getting blood work done here, and I had a unprofessional experience with a nurse. Before began taking blood I told her I’m not the greatest with needless, as she began she injected my arms and said repeated saying “ what happened” and called for another nurse. I was doing my best to relax and I understand being calm and relaxed important when drawing blood. However the nurse I had didn’t make it better by pointing out I was sweating and was telling everyone I was terrified. At this point the second nurse arrived into the room and the first nurse continued to inform her not being able to draw blood because I was “terrified” and clearly uncomfortable and it made me feel pretty embarrassed and uncomfortable. Between the two nurses they were able to get the samples and finish with the blood work. Overall the perception of this nurse made me not want to come here again.
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I had the worst experience with this location... Painful... Site swelled, bruised and painful for weeks... On top of this, the place was filthy, especially the bathroom, where I had to be as careful as possible in giving a urine sample... And thus all during covid! The tech that drew my blood walked in with a pair of gloves on, put hand sanitizer on the gloves and proceeded to then touch the vein area of my arm! What??... The crazy thing is this is at a time when strictest disinfection methods should be the norm!... I will not be using this location in the future... I hope lifeLabs takes people's health and safety more seriously!
Arrived 5 minutes before my appointment time. Waited outside for 5 min, in the waiting room for 10 min and then in the cubicle for 15 min. I was finally seen by the technician 25 minutes after scheduled appointment time. There were 4 patients in the waiting area. There were 3 technicians and the receptionist working. A patient with appointment time after mine was processed before me. No apology for keeping me waiting 25 minutes after my scheduled appointment time.
It was such a well run lab and the staff were so very nice and helpful. The direction in regard to COVID 19 help one feel comfortable. It is a very clean and well stocked lab. To me it is the best Life Labs
Warning F.Y.I. Booked appointment. Arrived one minute early. Instructed to stand outside, inline. Informed the 5 clients inside and 13 clients outside, all had appointments. Lockdown pandemic in a line with 18 persons. Thank you, no.
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