Leamington, Canada
1 Henry Ave
N/A
+1 5199736316
Caring staff, that are Covid19 conscious and safety measures are reasonable to protect the seniors. Food is good -- Mom complains about gaining weight!!!! Can't wait for activities to start back up, once the gov't allows it, as the seniors love it!
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Mom went into Chartwell on a trial basis. It worked out and she settled in. It was difficult for her as she had to be quarantined for two weeks at the beginning due to the pandemic. She was lonely at times - even with a designated visitor most days. The residence itself is lovely. Mom's suite was spacious and well appointed. Meals were ok - Mom found at times there was a mishmash of stuff on her plate - kind of like they were using up leftovers. There is an a la carte menu - but she did not use it - didn't want to trouble anyone. Staff are fantastic - they know the residents and their needs well. The assessment and admission process was seamless. Everything went smoothly. Mom felt very safe there - with frequent testing of residents temperatures and visitor restrictions and staff wearing masks. I will point out that Mom could not tell a nurse from a member of the management team from a housekeeping team member. I think large easy to read nametags should be compulsory for all staff. Overall - mom was very happy there - we were happy as well and felt mom was very safe there and well looked after.
My Mom lived at Chartwell for over 2 years. It is a wonderful place! So beautiful and welcoming. The staff and residents provided a warm community for Mom to call home.
What a wonderful environment! Beautifully kept, kind caring and knowledgeable staff. I would never have thought that a retirement home could be so welcoming and nice. Beautiful rooms, pet friendly, and an amazing menu! Will definitely recommend to those looking to slow down from day to day household maintenance. Thank you Melissa Bloomfield for the wonderful tour and information!
My parents who are in their nineties recently made the difficult decision to have a trial stay at a retirement residence. The decision was easy for them to go to Chartwell Leamington. Its a beautiful atmosphere with excellent amenities and wonderful staff. From the very first call inquiring about our options, we were greeted with a level of professionalism and attention not normally seen these days. Melissa was wonderful to deal with and really understood how difficult a change this was. The 28 day trial was a great experience with my parents enjoying the facility very much. The decision to make it a permanent move was made so much easier by the staff going the extra mile in helping pick a suite that my parents have now made to feel like home. Through out this process we were never left with un-answered questions or inquires, and always felt very comfortable making requests which were all greeted with a simple \can do\ attitude. Thanks to Melissa and all the staff for making this a wonderful experience. Greg Hutchinson
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