Vancouver, Canada
229 Carrall Street - Suite 3 2nd Floor
N/A
+16047710645
I ordered an estate locket just over 2 weeks ago. I was pleasantly surprised that shipping was impressively quick, and the packaging was gorgeous! After receiving my item, I had a concern that I reached out to them about. I hadn't seen a response from them, but then Kathy from their customer service team reached out to me personally via phone to rectify the issue. Not only did they explain why the mishap had occurred but I was fairly compensated for my issue minutes after our conversation about it. All in all, they took my concern and were incredibly prompt to rectify any inconvenience it may have caused me. I really appreciated it, and would recommend this company to anyone - their jewelry is beautiful and unique, and their customer service is above par. Thanks!
like
3 weeks of wearing my jewelry and they all look horrible. They all tarnished so badly that I cannot even wear them anymore. My love token necklace is so tarnished. Also, a few CZ stones in my moonstone antiquity ring fell out. I don't understand why they use vermeil. It tarnishes so badly! I am very careful with my jewelry and took the proper care, it still ended up looking horrible. I don't use hand sanitizer or any harsh chemicals when wearing my ring or necklace, I also take them off before I shower. Looks like a common occurrence with this company. Too bad, looks nice but won't last longer than a couple of weeks
DO NOT PURCHASE IF YOU WANT QUALITY JEWELRY - THIS IS NOT MADE WELL AT ALL. I purchased a ring for over 100, I had it in my possession for only ONE WEEK, and wore it twice for a maximum of 2 hours each time and a stone fell out completely. Not only did it take quite a few days to hear back from the company about the product breaking (again, within less than a week of owning), they've been incredibly slow and difficult in rectifying the issue which is their mistake to begin with. They want customers to re-ship faulty items at the customers cost before receiving a refund for the product when it's clearly not a piece of 'fine jewellery' as described. It is no where close to fine or well made. If the company wants their faulty product returned to them, they must pay for the label to do so. I will not spend my hard earned money in any capacity to support this company. There is absolutely nothing quality about this product or service and you should not waste your money either. It's a shame as I wanted to 'shop small' for Christmas this year and support a small business during a very difficult season with the pandemic. However, this was clearly an error in judgement in choosing this store. I wouldn't recommend anyone shop here under any circumstance as it's been nothing but a negative experience with both with the product and the customer service. There has been no accountability, no rectification and nothing they've done to fix the situation after their faulty product. I would honestly suggest you shop at Claire's or Ardene before buying from Leah Alexandra.
I made my first purchase from Leah Alexandra Jewelry during their Black Friday Sale. I wanted something made of gold but not break my bank either - so the gold plated sterling silver Note Necklace was perfect and it had the option to engrave something on it - how special! I followed the instructions and indicted placement of the engraving to be on the back of the necklace. Shipping was fast and the packaging was really pretty and thoughtful but I noticed the engraving on done on the front of the necklace. I was disappointed because I knew the engraved piece was a final sale. Fortunately, I emailed customer service and within 15 minutes of my sent email, I received a personal call from a LA representative! She was very sweet and apologetic and gave me two options to fix their mistake. In the end, I came out of this situation on a positive note and happy with the outcome - all within 24 hours this was sorted. I was very pleased with their customer service and it is reflected in their jewelry quality as well! Good quality, care and detail in the necklace I received. I am confident to recommend Leah Alexandra Jewelry to my friends and family. Also, I love being able to support a small business in my home of Vancouver!
My absolute favorite Canadian jewelry designer! Leah is incredibly talented and her pieces are beautiful, the quality is amazing and every piece is so unique. I shop with her for all my personal jewelry and they make amazing gifts too. The customer service is amazing anytime I needed to exchange something due to sizing or damage etc they are so helpful with exchanges and repairs. Cannot recommend this local small business enough!!
Deli
The best companies in the category 'Deli'