Coldstream, Canada
5770 Petworth Rd
N/A
+1 2505492967
Excellent service , been landscaping for 30 years never seen better turf, strong, drought resistant, definitely first class
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My turf is installed and looks beautiful. For that I gave three stars, however that is being very generous given or poor experience. 1. My turf installer said it was the worst turf they have worked with in a long time. A lot was broken, had holes, and was too dry. 2. They did not deliver on the day we had agreed. They did not express any care at all that we had a team scheduled to install it on the day we had agreed. The same person who told me we had to get the turf installed the same day it was delivered changed their story and said it could sit multiple days when it turned out they weren't going to deliver on the agreed day. 3. The person who sets up the orders on the phone is condescending and contrary. 4. They won't communicate with email and demand it is all done over the phone. Because of this they are usually on the phone when you call so it goes to voicemail. They return your voice mail once, and if you don't answer they never try again. Therefor you have to call and leave another voicemail and on goes the endless loop. It's unfortunate they insist on only taking orders over the phone since with email it's all in writing and they can have prepared responses with helpful information. Not to mention they could handle a lot more conversations per day.
Thank you so much Lavington Turf Farms!! You’ve given our sheltering kids a backyard.
Great customer service. And an even better product. Highly recommend for your turf/sod needs
The turf was pretty good, but the customer service was terrible. Their dog is out of control and they do absolutely nothing to try and control it. Then she told someone I didnt pay my bill, without even checking her email, I had paid a week earlier. I would never support them again.
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