Langley City, Canada
20167 96 Ave #201
N/A
+16048881736
As a rule I generally try to post positive reviews, however contact with this company was one of the worst experiences I’ve had in years. When I called to talk about in ground pools, the individual who answered the phone told me to enter my information via their website. That’s understandable since this could be the most efficient way to gather necessary data. When doing so their website sent back an error. Seems technical failure, no problem I’ll call them back. This is when things went wrong. I was told it was my fault and to try a different computer, which i had prior to calling back, and had the same result. Then he said its happened before. I asked if there was an email i could just send to so I would not have to continue to re type my info and requires paragraphs. Their reply, “no”. Their office gets 30-40 leads a day and it wasn’t possible. I asked to just talk to someone, “no”. Can someone call me back “no”. Then I was reminded “you said you weren’t in a rush, can’t you just wait until later and try the forms again”. Yes, true, I am looking to install the pool come spring, but my day doesn’t stop, I have lots of stuff I could do, other than retyping their forms or writing this review. Even when I said, I feel our conversation needs to be heard by people running Vantage, I was encouraged to do so. Here I am. Hoping someone at Vantage Pools knows that I may have been only one of the 30-40 ‘leads’ in a day, but I tried to hire you. I guess I’ll move on. I’m sure you provide great quality, but I can’t even get in the door.
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The team at Vantage were extremely professional, efficient and solved the issues we were having with our pool on the first call. I was very impressed by how informative they were as well - these guys knew where to look, what to do, and what information to provide me as the pool owner. I am already recommended their team and will do it again!
Very friendly and intelligent staff who anticipated my needs before I asked.
Very knowledgeable people. Made my first time there easy to purchase pool products.
Giving 3 stars for now, I've been in a few times to buy products for a small 4000g pool. Employee was belittling and a bit rude. And trust me I NEVER review or complain about anything. Pretty thick skinned. And now even on may 30 2020, this is the only store in the entire vicinity that wont let you in, makes you wait outside and sends out employees in masks to bring your requested items. I can go to little ceasers and grab a pizza but cant go to this medium store to grab some chlorine pucks.... these people need to lighten up and serve the WHOLE community.
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