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Structube

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Langley City, Canada

structube.com
Furniture accessories

Structube Reviews | Rating 3,3 out of 5 stars (5 reviews)

Structube is located in Langley City, Canada on 19888 Langley Bypass #130. Structube is rated 3.3 out of 5 in the category furniture accessories in Canada.

Address

19888 Langley Bypass #130

Phone

+1 6045148612

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Best known for
Fresh Sushi
Biggest weakness
Inconsistent service
Most praised
Value for Money
Recommended for
Families, Sushi lovers
Write review Claim Profile
K

Kaitlyn Rowbotham

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Would absolutely NOT recommend. Ordered a couch 5 months ago only to be told every month that it was delayed. Finally cancelled my order and I am still waiting to be reimbursed. We also have a second order that totals more than 1,200 in furniture and have yet to receive any of it. This was ordered 3 months ago. I've emailed multiple times and recieved the same automated response stating that my order is out of stock and I will be alerted when it is ready. I've asked for an estimation on when I can expect for it to be stocked and I am never told a date. I can see on the website each month that it keeps getting pushed back. This company over sells everything with absolutely no concern for how long it will take customers to receive their purchase. I also was informed that you are not able to use gift cards online and that they are for in person purchases only. Additionally, the poor employees at the show stores are having to deal with the chaos that this company is creating as there is no one else to express concerns with. Save yourself the time and headache and avoid this company at all cost. It's been a nightmare of a process.

M

Michael Prins

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Great looking furniture for a good price. Full show room. Very busy on a weekend, and was understaffed you handle the customer load. The attendant did a great job going from person to person checking in however. Helpful to see and feel furniture in person; their website is dandy but not always true to colour.

J

Jon M

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This 5 star review is brought to you by excellent and swift service from Jasper, who works at this location. They are very good with covid policies as well.

W

William Ness

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Structube is a good Ikea alternative. They have a wide selection of furniture, beds and other household items for all sorts of needs. Their prices are fair. I would put it slightly higher than Ikea, but the quality is marketed as being higher, so that makes sense if it's true. A lot of the items I saw looks very similar to Ikea items. In the 30 minutes I walked around the store looking for a sectional sofa, I wasn't talked to once. No hello, no offer of assistance, not even a smile. Not even when I walked right by the front desk. I was left completely alone. Now, I'm a solo shopper, so I don't tend to care and am usually fine making my way around. If I had a question, I'm sure the staff would have helped me. That said, it wasn't the most inviting experience. I may return with my wife to look at a couple items I'm interested in, but I'm not exactly itching to go back after my first experience.

H

Harby Bhandal

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Worst service, ordered our Bed in December and still waiting for the frame. Keep calling in and asking for an ETA and they keep saying next week. Last time I called they said it is in Montreal and will arrive at my address next week, 2 weeks later still no Bed. Called backend to ask what happened now they say the shipment still needs to arrive to Montreal!?!?! Doesn't make sense, I totally understand with Covid shipment from China has been backlogged, but never heard of this long of a delay. Horrible cx service and the last person said you can get a refund, but the refund will take months as well. Completely unorganized and unprofessional.

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