Ladysmith, Canada
901 Ludlow Rd
N/A
+1 2502457485
Needed a fuel filter for our sailboat, as we used our last one (and you should always carry a spare!) and we were away from our own port. Kim found one for us but the delivery person forgot to deliver it, so she drove to Nanaimo to grab one for us! Yes, customer service above and beyond! Thank you, Kim...you saved our vacation!
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What unbelievable service I was on Thetis Island with a broken down boat I phoned all the local boat dealers on Vancouver Island and was told I could get the parts I need in a few days I also had a seized bracket and again I was told I would have to make a service appointment which would be another few days. I got in touch with Doug at Ladysmith Marine Service’s He asked me to text him a picture of the broken part and the seized bracket. He had the part I needed within an hour and asked me to bring the seized bracket. I took the ferry to Vancouver Island Doug fixed the bracket (no charge) I was back on Thetis Island and up and running by the end of the day. What totally awesome service. Thanks Doug Dave owner of the boat BRITE 1
Great service on my water pump, thanks Doug and Kim!
We had an engine cooling pump fail. We called and they said they were busy but would try and get to it quickly. We arrived mid afternoon and were repaired by mid afternoon the following day. They did a good job and at a fair price. Thanks to Doug and his team for getting us back on the the water quickly and with good service and support.
Doug and his team are always super accommodating and have helped us out many times, even coming down the the shop when closed just to give us a hand. Highly recommend them.
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