Kitchener, Canada
565 Trillium Dr
N/A
+15195054785
They may be a great company for big money making projects, however, for house flood mitigation issues my experience with them was not very pleasant. I have called the company, they shared agent’s name & phone number in Kitchener area location, I called the agent several times and left him several voice messages, than finally texted him to book an appointment, and he finally texted back and booked an appointment for the day after. I requested him to please update me as soon as you left the house so we can discuss the report and mitigation work as well as associated cost, however, I nerve herd back from the agent, after several texts messaging and phone calls, and 24 hours later I send the text to the agent please disregard my requests as I am hiring another company since he was not responding whatsoever. However, right after the text, I decided to contact the company and explained them the situation. The company immediately brought the agent online and let him talk to me. I found him highly unprofessional individual not talking straight, and simply blaming me that I have already cancelled his services (referring to the text that I sent him 5 minutes earlier) . I insisted that you went to my home for inspection and you supposed to submit the report, I still need that report and I will pay you. He said yes you can pay me and I asked, how to pay him, he said pay me via email money transfer. I asked him to please send me proper invoice and company email address and his first assessment report so I can pay him. So far no response from the company or the agent. I would recommend people to be extra careful when they hire services to ensure communicate well and do not trust anyone unless they are given some sort of proper documented response. I still need report and I will pay them, however, I will NOT hire them for water mitigation work and i will hire another company for mitigation and final reporting work.
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I have to say they were wonderful at getting here and tearing up and drying out my place. But my occurrence happened on Dec 10/18 and it has taken until mid February to get some answers, and I was told to not expect the work to be done until mid January. After the tear and dry out, they became negligent on response to my insurance agent, myself and the flooring company. I was very disappointed. They seemed so great at first. If I could give 21/2 stars that’s what I would give. Absolutely loved the men that tore out the mess. I wish I remembered their names. Wonderful men.
They responded very quickly and effectively. They were very professional. I would use them for future and will recommend it to others
While work was completed on my personal home as a Property Manager, I have worked with many restoration companies, this team was OUTSTANDING. Great Customer Service and during the work and also afterwords, they work area was spotless! Great work. We will be using Restoration 1 for all restoration services going forward!
Our basement flooded due to a leaky water heater and Jordan and his team came in quickly (the same day we called) during a stressful time and took care of all of our issues. They packed and boxed up our things before moving them to a clean and dry area, and cleaned and dried the entire basement with all of their equipment. He was very thorough in explaining each stage of the restoration process to us and was not worried about payment right away. This was our first time having to deal with a basement flooding, and hopefully our last, but I would strongly recommend using them.
Deli
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