Kitchener, Canada
200 King St W
N/A
+1 5197412529
Wheelchair-accessible entrance
This company is so bad to the fact that they shut down hot water and turned off the heat to our house, they’re at the point of forcing customers to doing something by freezing them in the winter time. I DONT RECOMMEND ANYONE TO EVER REST ANYTHING OR BUY ANYTHING FROM THIS COMPANY, they will freeze you in order to get what they want.
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Worst company! I have a rental water heater that they won't fix and are giving me a difficult time saying a plumber needs to fix the problem. Plumbers won't even touch a rental! Why would I pay a plumber when its their rental unit that is leaking? Rude customer services too. Currently looking to switch companies!
Middle of a pandemic, and lockdown they try to make appointments for an unnecessary meter replacement which requires them to be in the house. Going so far as coming to my door not even wearing a mask.
We had a sewer back up on a Friday evening, I was connected with the emergency after hours crew. They were very friendly and supportive on the phone. They came to my home in under 20 minutes, 4 people showed up, they diagnosed my issues, help fix a broken snake, and gave me the advice to proceed. It was a difficult situation and they were more then professional and helpful. A
Worse utility provider out there! They cut off the heat to my apartment building and there leaving myself and others without heat even though it's illegal to cut off heat for the winter months..
They charge way too much for water; i have lived in several cities in Canada and USA. Kitchener Utilities charges much more than others for water . 100 dollar per month on average for a couple and 7 years old is just crazy. We have already minimized water usage, installed rain barrel and Water-Efficient Shower Head, ... we have no pool, nothing
So difficult to deal with
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