Kitchener, Canada
842 Victoria St N
N/A
+1 5195781883
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Back in October we were thinking of purchasing a Hot Tub for our family. We really had no idea anything about Hot Tubs just that we liked them. We went to a Hot Tub show put on by Home and Leisure felt overwhelmed and pressured by a pushy salesperson. We decided to stop and visit Jacuzzi Ontario, that's where we met Liz Kennedy who listened to our wants and needs with understanding and friendliness. The price, the electrical being included and the fact that it could be delivered in January were the deciding factors in preparing for our family surprise Christmas gift. Liz was in contact with us throughout the wait answering emails, she was someone who I could count on to answer any questions during the pandemic and any uncertainties that we were feeling. On the day of delivery the team of Hot Tub movers were professional, friendly, and efficient, Corey Needham and his partner from Calibre Eclectic were professional, friendly and efficient and all followed safety protocols. Liz met with us over video call and walked us through the chemical start up of our Jacuzzi , going above beyond by delivering and dropping off test strips and some start up chemicals that was missing from our start up package. I know I can count on Liz for any questions or issues that may arise. Highly highly recommend Jacuzzi Ontario in Kitchener Liz Kennedy 10 plus stars for customer service.
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Ordered a hot tub from Brendan Hambleton back in November but because of COVID was told it probably wouldn’t come until May but to my surprise it was here the beginning of February. Delivery was fast and painless, and Brendan called and walked me through the start up and all the chemicals I received. A day after I got it the lights started to flicker on it so I got a hold of Brendan and the next day he had a service guy (Garey Braid) out and had it fixed in no time! I would definitely recommend
I am happy with the purchase of Jacuzzi brand. Ours was installed just yesterday so it is too early for me to speak about its quality and durability. I can tell than James (sales person) is very respectful and knowledgeable. He helped us to choose the right product for our needs. Also, what attracted us to Jacuzzi is the \Jacuzzi for Life\ program. We are going to apply for this program and enjoy our hot tub(s) for years to come. The delivery guys and electricians were on time and did great job as well. Very clean job delivered, and we are very happy with what we have got.
We just purchased a Sundance hot tub from Jacuzzi Kitchener. We have nothing but praise for James Smith. He is very knowledgeable and understood our needs in a hot tub and was very helpful shortly after the delivery. The delivery and electrical installation was done very well. The only complaint we have, and it's minor, is that we feel the delivery company should take away the cardboard and wrapping materials. When you spend such a large amount on a product, we feel that you shouldn't have to cut up and deal with the large amount of cardboard and wrapping. But all in all, we are very pleased with the product and the service we have received and would highly recommend Jacuzzi Kitchener if you are looking for a quality hot tub.
Dealt with the online sales, ended up having Brendan service me, and purchased a J-270 hot tub. Will start with customer service, i would definitely rate it 5 star. Brendan went above and beyond to ensure everything was taken care of. Now for the quality of the product I received, i have always had hottubs growing up and over the years, but never have felt the ultimate relaxation that the jacuzzi system provides. There is something truly different in the jacuzzi systems that separates them from the rest of the producers in the market. Surreal experience, and top quality hydrotherapy. So glad i went with jacuzzi and would totally recommend everyone to go with jacuzzi!
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