North Vancouver, Canada
975 Marine Dr
N/A
+1 6042003338
I telephoned to make an appointment for 4pm on Saturday February 27. The booking was efficient and polite. Covid safety protocols were excellent with only limited customers and staff well distanced. Chanelle helped me and was very informative and thorough including detailed foot measurement and selection of shoes based on my needs. I came in for one pair and left with two! A very pleasant experience. Thank you!
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Truly, an amazing experience! Carey, our salesperson was so much more than that. We went in for my mother to see if she needed to get her orthotics (that were made by Kintec years ago) modified and we walked out with a new pair of shoes each! First, she identified that the shoe my mother was wearing had no support (they bent and twisted like a slinky), Carey then proceeded to pull out shoes and have her walk up and down the length of the store and back, watching all the time. She then honed in on a shoe that were perfect for her needs! I had no intent on getting new shoes when I went in there but after watch how she identified my Mom's needs, I figured why not try? Well, she really went to town on me! I have been wearing weak footwear for years, have one leg shorter than the other (whaaaat?), and all of that has been contributing (if not causing) my bad back. I wound up with a fantastic pair of shoes that feel amazing! Thank you Carey so much for all of the time and expertise that you gave us. We will be back! You not only sold us our shoes but you and your store as well!!! Cheers! Stephen (Steve) Sisk
Haein (staff member) in North Vancouver was superb. She was very knowledgeable and helped me find the right solution for my prolonged problem. Also she was very kind. I would recommend her service to everyone. Next time, I will re-visit her to buy shoes.
Kim was AMAZING at getting me fitted with a pair of running shoes, she really knows her stuff, she was able to offer me lots of helpful advice which I really needed as a new runner. The store didn't have the shoes I settled on in the colour I wanted, and Kim went out of her way to track them down the last pair at the Burnaby location for me! I was able to pay instore in North Van and pick them up in Burnaby. I also want to mention, Kim and Kiki did an awesome job at managing people's distancing and the COVID protocols in store - I felt vey safe and taken care of.
I met with Kim and she did a great job helping me. She really listened to my concerns and what was going on with me and spent way longer than she needed to finding just the right solution for what is going on with my body. She was knowledgeable, cheerful, and pleasant. I would highly recommend her.
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