Kingston, Canada
27 Place D'Armes Suite 100
N/A
+1 6135074800
Toilets
Wheelchair-accessible toilet
I’ve had three appointments with an optometrist at Galen Eye Centre, each one of which had problems. Not with the optometrist but with the Front Desk: 1. When I arrived for the scheduled appointment I was informed for the first time that the location was at the Cataraqui Centre not downtown. They rescheduled for the downtown location. 2. I was provided with an out of date prescription predating my cataract surgery. The optimism fortunately caught the error. 3. When I arrived for a scheduled appointment I was told for the first time that the optometrist had moved to another location on King Street. All three episodes indicate a shocking degree of ineptitude exhibited by staff at the front desk. Patients are strongly advised to double check all information provided there or risk potentially dangerous consequences.
like
Took my son to Galen and had an amazing experience. Waiting area was clean and had toys for smaller children. Staff was very helpful and great with my son. Will go back for sure, thanks Galen Eye Centre
Excellent care. Very professional.
When I went in for my 1 year follow up eye appointment, I was informed that my Optometrist no longer works there. OK, I figured they would have assigned another Optometrist for my follow up appointment. That is not the case! They cancelled my appointment all together. They suggested that a phone call or email had been sent to me advising me that this appointment was cancelled. I asked which one it was, an email or a phone call, they could not verify that this was even done. I know it wasn’t done because I would have booked another date. Too easy. While discussing this mix up on their end, at no time was there any kind of an apology given, no consideration in helping accommodate me for this inconvenience. With the inefficiencies of managing scheduled appointments and addressing customers concerns, I do not have the confidence in them to return back.
I went to Galen and got some tests done on my eyes for narrow angle glaucoma. The staff from receptionists to the technicians were warm friendly and very efficient. I've never been to a better operated medical facility in my life. I'm returning in August for some minor laser surgery and after speaking with the doctor on my last visit I go there with the utmost confidence that my visit will be the same and that the surgery will be performed both professionally and efficiently with the least amount of discomfort possible. I recommend the Galen Eye Center to anyone that has any vision irregularities as it's the best!
Deli
The best companies in the category 'Deli'