Coquitlam, Canada
1881 United Blvd
N/A
+1 6047771292
DeliveryIn-store shopping
Bought the Kia k5 GT line and i absolutely love it. I just went there to take a test drive and ended up closing the deal. All thanks to Sales person jason who's been excellent all the time. He's got a deep knowledge about their product. I'd also like to appreciate the help of General sales manager MO who offered the best price i can get around metro Vancouver. I highly recommend Kia West!!!
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A snowy Valentine's Day we decided to venture out and look at the Kia Soul. We were greeted by a young man Joel, who was very welcoming and friendly. He asked a few questions but also let us look around and let us have our space. Once I had gone for a test drive, we talked more about what I was looking for in a vehicle and Joel suggested a few options. I was very pleased with the Kia Soul he had picked for me and within my budget. To the staff at Kia West,( Joel, Pawel and Bradly in finance) thank you for all your help, and making me feel comfortable with no pressure.
I had a great purchase experience with Kia West. I did my entire negotiation online with Jenny and Mo, who were very responsive and patient in working out all the details. When I went to the dealership the car was ready for the test drive and sales representative Andy was very helpful and friendly in explaining all the features of the vehicle. I closed the deal and drove the car home on the same day. After that, I had some follow-up interactions with their Customer Service Manager, Kali, who was also very cordial and professional. So far, this dealership has demonstrated a good level of customer obsession with an attentive team. I could also notice an above-industry-average level of transparency in their communication. On top of that, after some negotiation, they have a competitive price for new Kia vehicles. I will definitely consider this dealership for my regular maintenances and for the next time I decide to buy a car.
I highly recommend working with Joel (sales representative) and Brad (finance manager)! They were both very personable, patient, and helpful individuals. I left the same day with my brand new car, something that was made possible by these two men. If you're looking for a car, Joel and Brad are definitely the right men for the job!
Good upfront service as reps are eager to get the sale. Follow-up and expectation management is lackluster. Sent multiple messages regarding some outstanding IOUs and never heard back. -Car was a demo car, 2nd key was missing. -Brochure listed luggage net as available with the EX model, rep told me that I could pick it up when I came in next, I was informed that it was an add-on accessory from the other reps I spoke to when I came in.
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