Kemptville, Canada
2600 County Rd 43
N/A
+1 6132582700
Totally social distance strategiies in place upon arrival. Recieved a friendly greeting from everyone with excellent customer service. Needed my glasses repaired and Bill jumped in to make it happen instantly. They all have a caring attitude that makes you want to return for all you optical needs. Supporting small business like this is easy!
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A very pleasant experience . I was treated professionally by everyone . This is a one stop shop. Thank you to Libby and Leah .
Terrible service in how they deal with their clients and their optical needs. I have never been to an optical place before where glasses (which were paid for) weren’t checked for proper fitting around the ears and how they centred on the face before heading home. This should be done especially when dealing with a child. You don’t just ask -you have to physically check. Maybe it was because the first pair didn’t fit properly and I brought them back for another pair. Regardless it was not a good experience I know we’re dealing with a pandemic but everyone had a mask on. If the staff are that uncomfortable maybe they shouldn’t work in a customer oriented business. I would never return to this optical establishment or encourage anyone to go here.
First time customer and my experience was wonderful. Very friendly, helpful, POLITE staff. Sara even took the time to repair my broken glasses and called to update me on my insurance processing. I honestly will be returning again.
Prompt and professional service received in replacing my broken glasses. I was extremely happy with the level of personal service provided by Libby. She is a real asset to your team, and the sole reason that I had not decided to shop elsewhere. I love my new glasses!! Thank You!
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