Kanata, Canada
8555 Campeau Dr Ste. 925
$
+16138369626
N/A
Very friendly staff. The prices are great for this flagship brand. The store is always super neat and well organized. They have a nice selection of fashion handbags, watches, wallets (for men and women). Displays are accessible during COVID but kept clean. You get to pick a pretty box when you buy a watch.
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Edit: turns out there's nothing wrong with my watch and the store was okay with returns, as was Rideau location. Manager Kim is just single handedly rude and harsh about returns Manager (named Kim, AKA Godzilla in referenced in another 1star post) would not let me refund my watch due to a scuff on the band....(photo attached. Scuff unseen unless highly scrutinized in person). I purchased this watch 1 week ago, along with a fossil sport. Wore both for a few hours, and decided that I wanted to keep the sport. Kim (Godzilla), spat a bunch of passive aggressive 'you can't wear it and bring it back because we need to resell it' concerns at me (which is false since they have to ship it back to HQ anyway), and tried to intimidate me into some false fraud claims. Was a pretty awful interaction at the end of a long work day. Gonna go home and try another time when she's not working. Overall decent store with good stock. Will re-rate if she is moved from store or put in lower position. Floor management should reflect the stores values, and clearly good service is not one of hers.
Honestly, if you chance to go this store, go. The customer service is second to none. Been going to this store since it opened. I've purchased smart watches, wallets and purses. Great quality products and stellar customer service! Keep it up
Customer service here is wonderful! Had my watch battery replaced at most recent visit and it took no time at all. Have previously brought watches in for repair as well, and the staff have been very helpful with the process for sending the watch out for repair.
The service is wonderful, the watches and bags are beautiful. Thank you for being so kind and patient.
Deli
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