Kamloops, Canada
948 Notre Dame Dr
N/A
+1 2508519380
In-store shopping
I found the financing person I was dealing with was very friendly and great service! I bought my vehicle almost two months ago and I have called 3 times about when the trailer hitch would be installed and trying to reach the person that sold the SUV. Never got a call back - was told originally it would be 2 weeks to get the part in and then installed shortly after. Called for the 3rd time and I am just on hold still and no one can tell me anything. I am a little disappointed since reception told me I would get a call back from the salesman and now it has been 2 months. I am still on hold and it has been about 3 minutes of waiting to talk to someone (which is fine) but it is the lack of customer service a f t e r the sale that is getting only 3 stars. I would love it if companies were more transparent. If the part isn't going to come in for a while, just let me know and call me. I just bought the vehicle, my information should be there and you should know what is going on. I wish I could remember the sales person's name, but unfortunately his customer service was forgettable. *update* just got off the phone with Silm in parts - very friendly professional customer service. He said he would call me back to update me. He gets 5 stars :D
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Jake and Kevin drove a hard but fair deal and we couldn’t be any happier with the purchase of Hyundai Palisade. The test drive was a last minute decision but they were still able to accommodate us on such short notice! Big thanks to these two gentlemen, as well as the rest of the Kamloops Hyundai team from financing to insurance that made the experience seamless for us even when our little boy was getting restless from waiting.
I dealt with Kevin for my first Hyundai purchase 2 years ago. He was great. I dealt with him again on my new purchase. He was great to deal with, didn't pressure me into making a decision. Answered all of my questions and overall just made the experience simple and easy.
Megan in service had taking such good care of us. Arranging tow truck, parts and mechanics schedule, etc. We couldn't have experienced a smoother ride than the one they gave us. If you deal with Hyundai Kamloops service team, you will get more than they'd promised you. I'm so impressed with them!
Great dealership, great staff. They made the process of purchasing clear, simple, and help you make the best choice.
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