Ottawa, Canada
1300 Michael St
N/A
+1 6137446930
In-store shopping
Oil change
Dealt with Dan Herman on a new F Pace. He was knowledgeable, easy and efficient to deal with. I work in the same industry and I’ve seen some good guys and bad guys. He’s a good guy for sure.
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The layout of the place is a little confusing because it is literally connected to the Volvo dealership. Some of the cars seem to be all over the place but it's a little expected as its not large lot. However the staff was nice and friendly. They treated me very well and have nice vehicles. Although I would have liked to see more f-types there. Overall great experience.
Pierre was amazing to deal with. He’s very knowledgeable and attentive. He made the entire process from start to finish seamless. I am so exited about my new f-pace. I would not hesitate to recommend Pierre and this dealership if they are looking for a sexy car.
This is our third purchased Jaguar. With each one, the service has escalated to almost perfect, if not so.The car was picked up in the afternoon from my call that morning. Progress reports were prompt, when received, serviced and return by Service Mgr Gord Humes. The car was picked up Tues, serviced on Wed and returned on Thurs, an excelled turn around time.Dan Herman did a follow up call to make sure all was to my satisfaction. Unexcelled service, courteous, prompt, efficient, doubly so as we are an out out of town customer. We are pleased to have the security and confidence it this company
Purchased a vehicle from here - when I first went to see it, the engine light was on, the drivers window kept getting stuck down and the passenger window would not roll down from the main power switch. I was promised it would all be be fixed before I picked up the car. It wasn’t. Made several appointments to have the engine light looked at and fixed. Same with the window switch. I went directly through the sales person. Went days without having my vehicle and the issues were repeatedly not fixed every time I brought it in. In February I said they needed to order the window switch - I was put off for months - stating due to covid that factories were shut down and it was back logged. I finally called the general manager. I thought my vehicle in for them to scan it, quoted about 15-20 minutes to scan and figure out the problem. An hour later I decided to ask what the issue was. They went back and scanned it. Finally. Told me the code was no longer the same code, I asked what the code was now - they told me they’d have to run it through diagnostics. I then asked about the window switch - as my windows had been stuck down in -30 weather, they told me there was never a request put in for the switch. So I’d been told for months that I was awaiting the switch when in reality it was never even ordered. They then proceeded to tell me it wasn’t an Infiniti dealership and I’d have to go there. Overall they didn’t help - sold me a vehicle with the engine light on and windows that didn’t work. Had I known I was going to be scammed, I wouldn’t have purchased the vehicle. Not a single good thing to say about my experience here.
Deli
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