Victoria, Canada
750 Enterprise Crescent
N/A
+1 2503910388
so i recently got a Quantum power wheel chair via Island Mediquip and I keep having issues with it. Everytime i call Island Mediquip to send a technician out they never have any available! the lady told me they only have technicians available 3 days a week! The front wheel on my power chair is busted, i believe the castor is cracked and I've been waiting 2 weeks for the parts.They finally came in yesterday and one of the technicians said he would come in fix it at at noon and he never showed. he didn't even call me to tell me he wasn't coming. it's really frustrating! my power wheelchair is my mobility. I am an amputee and a mom, I also commute to and from esquimalt everyday so its vital that i have it working properly. When i had gotten the power wheel chair I was told that they had a 24/7 emergency number for repairs. One time when i was on the bus my joystick and fallen off and it was just dangling so i had to figure out how to manuveur it off the bus. Island mediquip was closed I had to wait until the next day to get it fixed. fortunately, i got a hold of my landlord and she came to me and repaired it. overall, i think Island mediquip should have better service to their customers. It makes me wish i went somewhere else.
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The staff at Island Mediquip (Victoria) really listen. I have dealt with many, many such groups in my 60 years of using mobility aides and these people really get it. They LISTEN to the customer and respect our opinions. This may sound like it would be a simple thing but, believe me, it is not a common attitude. They do excellent work (installing driving aids and lifts in my van), are kind and considerate and most of all ... they are FUN to work with. Thanks Joe and all your staff for providing excellent work and treating the customer with respect.
While traveling from Vancouver we had a wheelchair part malfunction on the ferry. The technician was able to replace the part and did not even charge us for the effort. Their staff were welcoming and very professional. Thank you Mediquip!
I have worked for Island Mediquip for the last 10 months. I am very impressed with the way the company treats people, clients and employees. When doing residential installs, employees are competent, reliable, sympathetic and pleasant. I would highly recommend Island Mediquip for having equipment installed in your home and vehicle.
I had an elevator installed for a residence we were building to sell late spring of 2019. Andre and his team were extremely helpful, friendly, knowledgeable and dependable. It was our first elevator and they went out of their to make sure we had everything set up as it should be. The installers were there when they were supposed to be there and got the job done on time. They came back to check the system. When it needed a \tweak\ they showed up the next day and resolved the issue. I would not hesitate to have them supply and install our next elevator. Thank you for a job well done!
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