Calgary, Canada
1402 8 Ave NW
N/A
+1 4032898996
Toilets
Wheelchair-accessible toilet
There is some room for improvement at reception of this clinic but the service I received from Dr Coughlan was easily 5/5. From the moment I met her she gave me time to ask questions, explained things in detail and was a straight shooter. Her balance of being real with he facts but supportive was exactly what I would want in an OB. She held my hand as I was put under for surgery and I was treated with empathy and kindness through the whole process from first meeting to OR to follow up. She's a wonderful Dr., I hope she sets the standard for all OBs.
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Dr. Laura Coughlan is awesome. She is thorough, friendly, and takes the time to explain everything. I had no issues with the ladies at reception. My appointment was on time and everything ran efficiently.
I wasted so much time and energy on this clinic - that wasted time was spent crying, mostly. After my referral from my doctors, I finally got an appointment for my IUD removal, and when I went in the day of, the receptionist was extremely rude and told her coworker under her breath that I was supposed to come in the day before. I checked and I had had the right day so I apologized and said I didn’t know what happened, and the lady told me that she had tried to call me twice without leaving a message, something I didn’t see because I was at work the day she was calling. They had tried to call me (very poorly) to reschedule me for the day they were calling. We made another appointment for the following week and I left in tears so embarrassed. I didn’t even want to go back the next week but I had no choice. I wanted to wait before I put another IUD in to see if some issues cleared up, and when they did, I tried to make an appointment to put it in, left a message, and didn’t hear back for a month. Tried to leave another message, and like everyone else, got the same thing where you literally will go insane if you want to talk to someone on the phone there. It doesn’t seem to actually happen. Tried to leave a message and the voicemail didn’t work. Tried again, didn’t work. Eventually I called my family doctors office and asked if anyone there could help me, and the receptionists booked me in for a consult with one of their doctors there. This clinic made me go insane. Every time I think about their treatment towards me or any of the other women I’ve read reviews from, I want to cry. I forget her name, but the OBGYN I ended up seeing when I did manage to go in was nice enough, but not nice enough to make up for every thing else. If you can go anywhere else, do so.
I could not be happier with the entire team at Isis Women's Health Clinic. My primary physician was Dr. Baranowski and my main contact nurse was Shanda. To say I had a lot of questions would be an understatement! They took the time, answered everything and made sure I was always taken care of, especially having a baby during a pandemic. When its time for baby #2, I will happily march my way into their front door again. They always made sure myself and baby were healthy, happy and taken care of. Thank you for everything!
It's a shame this clinic is run so poorly because the doctors are really great. Dr. Suri and Dr. Albrecht give acceptional, service. But, you cannot get through to this clinic! There's been a few instances where I've had concerns, such as developing infection and all I was able to do was leave a voicemail. The calls are never returned. I ended up having to go to a walk in clinic to get antibiotics, and I never heard from Isis. The receptionists are rude and forgetful. For a clinic that sees high risk patients, it's concerning how little they care.
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