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Internet Lightspeed

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Burnaby, Canada

lightspeed.ca
Internet service provider· Telecommunications service provider· Telephone company· Web hosting company

Internet Lightspeed Reviews | Rating 3.8 out of 5 stars (4 reviews)

Internet Lightspeed is located in Burnaby, Canada on 5489 Byrne Rd Unit 276. Internet Lightspeed is rated 3.8 out of 5 in the category internet service provider in Canada.

Address

5489 Byrne Rd Unit 276

Phone

+1 6044821190

Accessibility

No wheelchair-accessible entrance

Open hours

...
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Amy Teng

I’ve been using Lightspeed for 2.5 months now and am fortunate there hasn’t been any issues. The website and the reviews did make feel me verrrrry skeptical. However a trusted friend in IT recommended me to Lightspeed. I chose the home cable 75. It’s sufficient for working from home, surfing the internet, streaming movies and music for two people. Pretty straightforward setup. Decided not to rent, so I got a used modem they recommended me but purchased a new router. Can’t remember the salesperson’s name that helped me but we verified it worked. Had a small hiccup the day of setup but it all worked out. Also needed some tech support/assistance (via email) and was assisted by Jonathan S in a timely manner. Overall would recommend this service to others. Make sure you get a referral code when you sign up so you and your friend can save a little! Hope this helps someone out there

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Connor Giesbrecht

The price was very enticing so I decided to switch from Shaw. Shaw offered me a good deal to stay. By that point I had already signed and payed for Lightspeed's modem. They let me cancel no problem, no cancellation 60 fee since the internet had not been switched over yet. The only thing that rubbed me the wrong way was that nobody told me how long it would take for me to get the refund. I had to call to make sure that I was going to get the 300 refunded on my card. When I called they said it typically takes 14 business days to refund a charge on a card. AFAIK, it takes maybe 3 business days for any given charge to be refunded. So that was annoying.

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curtis

At first I was quite frustrated due to lack of service. At first it was inconsistent ADSL Speeds. That lasted a while until I switched to CABLE. Then it was WIFI. I provided them with screen shots of terrible WI-FI speeds. All they would do is say hey connect to your computer. But I'm like hey its a WI-FI issue! In their defense when I did connect to computer, speeds were as advertised SO It was my router that was the issue as it was not updated. But they have no clue about routers. And this is kind of essential. I was missing an update on the router and I played with the channel. I've had issues with cable, but so did shaw at the same time again, not Lightspeeds fault. I've had issues with areas in my two storey home with poor WI-FI. Again (lightpspeed) they have no clue with how to fix this. Pretend their customer service doesn't exist because it doesn't. My Recommendation for Lightspeed is to freaking train and specialize in a couple routers that you would recommend, and for expanders. I fixed my issues with a powerline av in the basement of my home (connected to cable inlet to house, and on main floor I put another powerline av for the match (refurb w/ Bestbuy) coupled with a netgear expander (used on Kijiji) and hardwired the connection. IT WORKED! (I've not had luck with most expanders.)No google nest. Nope I wont pay 300 for this. THis worked like a charm for like 50-80. Anyway I must have saved myself about 1400 and counting due to lightspeed so although service isnt the best, I am saving and have been a client for the past 5 years. But I went through ALOT of time wastage and am just getting that back month after month here. hope I was of help to some poor soul out there trying to get good wifi at home lol. Good luck!

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Al Turgeon

I have been a customer for a couple years now, but when I upgraded my modem and plan , it hasn't gone well. First they sent my modem by Canada Post and it got lost for a couple days. We are however dealing with Covid and Christmas so I shouldn't really complain. However the original tech told me two days to switch over to the higher speed, that was on the 17 of December. We are now approaching the 28 of December. They have no idea of when it will be hooked up , won't now commit to a date , just telling me sometime in the future. I have always had good service, my previous plan provided me with what I had purchased so no complaints there. The techs are always helpful and polite. It is the lack of service and the lip service I have been getting that bother me. If they had told me it was going to take up to two weeks when I switched I could deal with that. But telling me \soon\ over and over I find unacceptable. I hope if and when it is switched over I don't have any issues. Kind Regards A T

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