Dartmouth, Canada
165 Burbridge Ave
N/A
+1 9024295680
Wheelchair-accessible entrance
I began using their border import services a few years ago for my business. The first few transactions were fine. Fast forward a bit. I continue to receive emails confirming that my account had been paid as each import happened. I have a lot of business and I didn't think I should have to make sure they actually charged my card (when they were sending me paid invoices). A while later I get an email saying that their ew system\ made a mistake and they actually hadn't charged me for their import services. This was probably 2 months later. I wasn't overly impressed by this omission but I paid the bill and moved on with life. Now fast forward another another 3 months (and the next tax season after my accountant had reconciled my books). I receive another email from them asking for yet another invoice that they claim they forget to charge me for (I am in possession of invoices from them saying that I paid). Fast forward another 5 months or so and they continue to email me hounding for this small amount of money for an account that they have BUTCHERED. Shameful business interaction. 0 stars.
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Have been working with IH Mathers for 2 plus years. They have been great to work with. They take great pride in their staff and require their staff to provide the highest quality of service to the client. As a retired member of the Canadian Armed Forces, they continue to provide job opportunities for those that want to continue with a career. For young people just starting in their career, they provide a great place to start.
We partnered with another firm to develop a custom software tool for IH Mathers. From the beginning we were impressed with the professionalism of the team, and their willingness to work around the technical obstacles we encountered. Invoices were promptly paid and we continue to have a great relationship with employees across all levels of the organization. A world class company.
I.H. Mathers has provided excellent service to our company over the past year in the areas of Customs Brokerage, Freight Forwarding and Cargo Handling. They are a best in class, service minded company that has made the exercise of importing manufacturing equipment for the Municipal Solid Waste(MSW) Industry seamless for us.
I started working with IH Mathers 2 1/2 years ago after retiring from the Canadian Forces. They have treated me very well. They provided great work environment, and support for staff. They allow for a continuation of a career after working with DND and also a great place to start for young people just entering the workforce. They take pride in their staff and the service provided to the clients
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