Hot Tubs Ottawa Inc.

Michelle Beaudry

Terrible service! Bad attitude and very rude to customers after sales. Ordered a hot tub in June from them, was told it would arrive in 8-10 weeks. It never arrived, and could never reach anyone on the phone for an update. After 5 months of waiting and still no updates as to the arrival of our tub, we had had enough. They claimed the pandemic was slowing production across the board, BUT they had hot tubs in stock if we wanted to pay them an additional 3,000 for a lesser quality tub!! Had to issue a chargeback with our credit card to get our money back as they would not refund (they tried to charge us a cancellation fee- which we refused to pay), when that did not work they tried to charge us for something we never received! When spending this kind of money, customer service goes a long way. They just blame the customer, with no accountability.

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