Holland Landing, Canada
16 Mt Albert Rd
N/A
+1 9052529994
Online estimates
Black Forest Plumbing was great to work with! They were highly knowledgeable and helped my husband and I come up with the right solution for adding a second bathroom to our home. They were quick to respond and helped us through a tricky scenario. We ended up hiring them to install a sewage pump and Gary and Liam came to do the job and both were very friendly and professional. The job was done quicker then expected and they explained the process along the way. The house became a bit messy since they had to dig into our concrete floor, but Liam and Gary made sure to clean up before they left. I would highly recommend this company and am super happy that my husband and I found them! Two thumbs up!
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After site visit, the guy told me the ceiling leak from shower faucet repair was going to be 250 plus tax for a job that will take about 20-30min. I agreed to the price as I don't know much about plumbing. Toward the end of the job, I mentioned that this house owned by a senior, my dad who was away at the time and I asked if Senior discount will still be applied, as I had some of my old man's documents to prove he lived there. I was told that was not a problem. But after the job was done, the guy told me briefly something had to be charged extra 50 bucks and he shove me a bill with total over 300.. when I looked at the receipt after he left, there was no indication of what 50 \other\ fee was. Basically, I think as soon as he found out he had to give a senior discount, he decided to add 50 to the bill with no clarification on the receipt of course, to make up for lost profit of giving senior discount at the last minute when he was handing me the bill. Not cool. In terms of service, punctuality and job quality, I didn't have any problem and was very satisfied. However after posting the review, Dan the owner of the company called me and had apologized for the miscommunication of his staff and clarified the 'other fee' which was replacing of the spout. He refunded me 77 for the inconvenience and was very polite. Because of wonderful owners like Dan, I will be going back to his business for future services. Thanks again Dan.
I want to start by saying I haven't actually used Black Forest Plumbing but I had a good experience with them that will make me use them in the future and I wanted to share. I was having a problem with a water hammer noise in the check valve of my sump pump and had been having a hard time figuring it out. I called for a quote and spoke to Joe. He was honest and went out of his way to help me solve my own problem and do the repair myself. He said he'd do the work if that's what I preferred and also quoted me half of what two other companies had told me but also told me what kind of check valve and where to get it from etc and took the time to listen to everything I had to say. With his help I was able to fix it but this level of honesty and customer service really stood out to me. Will definitely be a future customer should I need any work done.
Cameron showed up on time and responsive. The Covid protocol that the company was followed was lovely and we felt safe the entire time with him in our home. He was extremely professional, and got the job done in a timely matter. Everything was cleaned when he left & was very thorough at explaining the problem. We enjoyed this service so much that we are having Cameron come back later in the week to do some more plumbing for our new house! Can't say enough good things about Black Forest Plumbing. Thanks to all involved.
Had a septic tank backup. Cameron, the plumber, was friendly, very knowledgeable and probably the most important HONEST. Going forward would highly recommend B.F. P. So much so if we have other future issues we will use again.
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