Richmond, Canada
5890 No. 3 Rd
$$ - $$$
+16042708888
N/A
I was there right as dinner service began and things got busy. We had the lobster special, and everything was good. The food was served very promptly. Overall our experience, including the service was good, but it did seem like the restaurant was getting chaotic as the tables filled up. I'm not certain how this place handles being busy, but while it's quiet it's pretty good. They could probably stand to clean the bathroom more often though, much like most other Chinese restaurants I've been to.
like
WORST SERVICE in RICHMOND especially the GENERAL MANAGER My families will go for Dim Sum from time to time due to their special set. Last week, we had a birthday event for over 80 people and we went to book about a month ago. When the time we book the table, the Manager named Tommy reacted very nice and promised few of our requests such as block a small area for us to have better privacy, free soft drinks, allowed us to have 2 sets of their special lobster for each table... etc. Then 2 days before the dinner I went to double confirm the details with him, he then told me that he could not offer anymore the special lobster sets and need us to order from the regular menu and with min over 300 per table. Of course, I complained and had a very bad experience with his altitude. Finally we had to change to the regular banquet menu with over 300 as we have already sent out invitation to all our friends and families. However, the nightmare not over. When we arrived the venue, he hadn't enclosed a small area for us, 2 tables are even located at the cordial. When we tried to request on fixing them, Tommy simply said nothing he could do especially enclosing the area as it is not convenience for their staff to walk around.... The whole dinner they seem rushing and not relax at all, worst part was they suddenly dimmed out the whole restaurant lighting right after the distributed the cake for the guests. You could tell they were signaling us to leave. Finally he had charged us the soft drinks and he denied that he had promised to be free when we questioned about it. It was so embarrass to our guests especially they dimmed out the light and it was just about 9pm...I would never go to that restaurant anymore.
We were so disappointed after paying so much money and received very little and poor presented dish. We order a six pounds king crab and they probably cheated three pounds. We will never return to this dishonest restaurant again.
I usually come here once a week with family to have dim sum for brunch. Great food and great price. Service is like a typical Chinese restaurant.
We have 20 people with two tables. The waiters don't care the customer feeling and madness 1. We asked for the glasses for the wine, all waiters no response from the start to the end of dinner. 2. The waiters always said you can eat slowly, but they disturb the customers with moving around the dishes and collecting the foods while we are still eating. 3. When we pay the bills, the waiters just leave the bills at the cashier with no person there and we wait for at least 10 mins at our table, finally he said the bills are waiting for you at the cashier (but no person at cashier) 4. When we using the turntable, the waiters said don't use it, because of the dishes may damage and they will costs us 10 each. 5. After both bad experiences, we decide to not paying the tips and the waiters said no tips then don't come next time.
I came here with relatives. We had king crab, lobster, and some other smaller dishes. We were all quite satisfied with the food taste and quality, as well as superb value. Would definitely come back again!
Horrible customer service. We put our names down to Ming so we could wait to be seated. We stood there waiting for awhile while new people coming on the list got seated first. Later we found out she "didn't see us" and proceeded to seat other people; even when we were right in front of her. Also when we had our meals the beef balls were still raw...
Great dim sum at a great price. Good for large groups
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