St. John's, Canada
20 Peet St
N/A
+1 7097574364
In-store shopping
Came in at 8:00am for oil change and keyfob programming. Was told it would be ready in two hours. So I waited instead of being picked up. Asked again at 11 am for a explanation on how long its been/ going to be. Was told its the next one in, after the current vehicle gets its oil topped up. 130pm I asked again about status of vehicle and they said it would be done soon.... I could have been doing something better with my time if they could have just been honest with how long it was going to be.... Worst crowd to deal with.... Also my last dealings with them I had a wheel alignment and now my steering wheel is off from center. Told them during this visit and was told there would be an extra wait to have it looked at... as if I'm not already waiting. I said leave it. I just want to get out of here.... worst place to deal with ever. Currently 1:44 pm. Vehicle is still out in the lot not brought into the garage for a simple oil change and fob program.
like
Excellent service. Friendly staff.
Worse service turn over time is horrible for starters. Bought the TOP warranty on the truck which means absolutely nothing other then cost me 40 dollars extra every two weeks. I find myself looking for a parking spot to even bring my truck in on days of service clearly overbooking is a issue here. There has been not one singular time that I havnt had to fight to basically get my truck fixed even with there top warranty plan. And my favorite quote is when my truck is gone and I call at the end of the day to get a update they say "your the next one",which I respond in saying ok well I need a rental which is offered for the top warranty. Then reply no sorry your truck is not in the shop so therefore it is drivable. Which means if I do want my truck back I would have to bring it back the next day to get in the back of the line once again. I will be trading my truck in soon and going elsewhere.
Awesome deal on a used vehicle from Steve. Called me when a car I described I'd like showed up and held it till I got there. Very helpful and curtious. Extremely happy with my purchase.
Worst service ever. cant even get in touch with anyone to book a service appointment!! Edit * I added two star to my 1 star review because I finally got in contact with someone, and he help me with everything and was very friendly... thanks Joe!
Thank you so much to the management and staff for everything you did for Wade today!! Absolutely made his day .. Amazing!! :)
I purchased a Jeep Compass in June of 2019. I have had nothing but issues with this vehicle from the beginning. My warranty will be up soon and I feel that it should be extended through no cost of my own as I am paying a 36,000 plus, loan for this vehicle and I can only hope that it will last as long as I am still paying it off.I am told it will cost an extra 3,000-5,000 to extend the warranty. My money is just as valuable as yours. The Jeep name would portray "Quality", which has been a huge contradiction to the actual experience. Very disappointed.
Good for recalls had my charger done really fast.
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