Kelowna, Canada
1494 Hardy St
N/A
+1 2507623278
One of the most unorganized inconvenient systems .wow. They make it so hard to get a pass for a qualified individual. And when asking information about it the process they give no details like they expect you to know them then respond rudely. As well as they want EXACT change if purchasing tickets from a driver and as someone who works with adults with disabilities this can be very challenging for them. Fix your system kelowna. What a joke! Take care of our elderly & disabled people. Do better. Get nicer telephone operators who actually know how to give information and good service. Bus drivers are great. Have no issue with them! Just the male telephone operators and the horrible inconvenience it is for disabled people to get tickets & passes!
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We have just started using and all has been gre@t. They tell you a verience in time so as a customer need to work with too. Remember you are not the only customer! Always friendly drivers
Staff was super friendly and helpful. The waut was longer than i accounted for due to covid
Not very user friendly for the type of riders they claim to be able to take care of. Most riders wont complain about an issue because getting kicked off would make life harder but why so many tight standards being held against this kind of rider... ie...seniors and disabled? Call takers not always friendly. Better since call recording was added to their phone lines but still not by much considering their riders are in the class of disability and seniors. BTW... the drivers are awesome! If I could rate the drivers alone they'd get a five!
Despite the occasional hiccup and the simple reality of necessary wait times its a quality service. The majority of drivers are not only friendly but truly caring about their clients. Receptionists are crazy busy but do their best to accommodate your travel needs. Door to door rides from your place of residence to the main entrance of your destination. It really is a godsend for those who cannot use the regular public transit system.
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