Toronto, Canada
3008 Bloor St W
N/A
+14165518028
What a joke of a Spa, initially I've booked an appointment with the Spa about 3 weeks ago, due to work I had to reschedule. I've done so twice. They scheduled my appointment for the 31 of December. Today upon calling them, the place was asking me for a credit card to be placed on file, and my appointment was cancelled. Not only did I have to wait for 2 weeks to get my next appointment but this ridiculous credit card on file policy is a little bit out of hand. No other spa does this type of procedure. I do not recommend anyone to use their service. Total waste of time.
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I get Dermalogica facials elsewhere every 6-8 weeks but I had a WaySpa gift certificate and I figured I'd try Hand and Stone because they use Dermalogica. I went to H&S for my first time ever yesterday and I chose (with the guidence of Dee) to have the Detox Facial due to the fact that I suffer from hereditary acne and a ton of scarring as a result.The facial itself was AMAZING and left my skin looking and feeling so good! Dee was very knowledgeable in the products she was using and about skin in general which made me very comfortable in trusting her with my sensitive skin. At the end of my service, Dee suggested this amazing serum that did wonders for calming my redness, I regret not buying it. Looking back on my experience the only thing I would have asked Dee to do differently was the pressure of the neck/shoulder massage. At the time the hard/firm pressure felt great but I woke up sore today and my shoulder/base of my neck on one side is inflamed. This is not normal from a facial massage. I know from my own expeience in this industry that esthiticians (for the most part) are not certified as RMTs and do not know the muscles the way an RMT would, the majority for the most part just memorize a 10 minute massage.. If I'm mistaken about Dee's training as an RMT I would love H&S to provide updates on their esthiticians training/educational backgrounds when they go in for treatments. But if I'm not I would highly suggest that clients and H&S esthiticians be mindful of the pressure so as to not cause any soreness or injury. My only other suggestion is that H&S upgrade their towels/face clothes as they seemed to be rough for a spa marketing as \Affordable Luxury\. Dispite the two points above, I can see myself going back to this H&S location to see Dee for treatments.
My favourite massage place in Etobicoke (and I’ve been to a lot!). I highly recommend booking with Chloe. Professional, amazing at getting all of the knots out of my shoulders/neck from working from home over the last 7 months and a really relaxing experience overall.
Have tried this place myself and also my girlfriend for many experiences to continually let us down. Will never be young back here again and won't recommend to any others. Rude and demeaning attitude from massage service staff
The service provided by Hand & Stone Massage and Facial Spa was professional and very relaxing. Staff was very friendly. I got really amazing massage from Veronica. Recommend this place!
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