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Hand & Stone Massage and Facial Spa - Bayview Village

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North York, Canada

handandstone.ca
Spa· Facial spa· Waxing hair removal service· Massage therapist

Hand & Stone Massage and Facial Spa - Bayview Village Reviews | Rating 4.3 out of 5 stars (5 reviews)

Hand & Stone Massage and Facial Spa - Bayview Village is located in North York, Canada on 27 Rean Dr. Hand & Stone Massage and Facial Spa - Bayview Village is rated 4.3 out of 5 in the category spa in Canada.

Address

27 Rean Dr

Phone

+1 6477484263

Amenities

Toilets

Accessibility

Wheelchair-accessible toilet

Open hours

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Neesha Meminger

Had a terrible experience. No one told me where to park when I first booked the appointment, so despite arriving on time, I spent 20 minutes frantically searching for parking. This cut into my massage time and when I brought it up with the staff, they simply shrugged and told me where the parking was. I had appointments today for myself and my two daughters and my second daughter was not able to keep her appointment because of a last minute issue. I was still charged 50% for a massage she never received, in addition to losing time for my own massage. I understand the 24-hour confirmation policy, but there has to be flexibility for last minute issues. And even if there isn’t, the staff could show some empathy or care. No one took any responsibility for anything - it was all my fault according to the women I spoke to. There was no compassion or compromise. This is the worst customer service I have ever experienced. It is all the more frustrating because this was supposed to be a relaxing and healing experience for myself and my daughters after a period of pain and stress. This was at the Bayview Village location. We will NOT be returning.

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melika HG

I can’t say enough about this place! I’ve been to so many massages places but this one is so different! Jeniffer and jack are absolutely amazing! Experienced and professional thank you so much.

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Tracy Vendiola

First time trying this chain and I was glad for the experience! The place was very clean and the staff were great. Masks are mandatory and recommended to wear during your massage, but if you feel like you need to you can lower the mask below your nose when you are face down on the table (I tried to keep it on but it got uncomfortable personally speaking), once you're face up the mask must stay on. The massage was wonderful and I booked another one right away. I also had a facial, which I was hesitant on as we just started phase 3 and you obviously can't wear a mask, but the therapist had one on the whole session. She talks you through each product and the benefits of each as you applies them, she noticed some black heads and did extracting which hurt and in future I would probably just tell her not to, but she did her best to get through it quickly so that we could move on to the next step. Overall, facial was great, and I can't wait to be back! Note don't park at Bayview Village, I intended to shop there after so it only made sense for me to park there. I received a parking ticket after an hour of being parked in their lot. I grocery shop at the Loblaws there and now I notice a lot of parking enforcement officers patrolling

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Farry Pasha

Very nice and professional staff, and this place is so clean , I have always enjoyed my message here, Jennifer is perfect and I really enjoyed my message, and Tamar the receptionist is the person who has always helped me. Thanks you hand and stone bayview you are amazing. I highly recommend this place.

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Tonia Tong

I had a facial here with Joan and she was professional from beginning to the end, making sure I was very comfortable. She asked if I wanted an upgrade and recommended frequent appointments but she wasn't pushy about it which was very appreciated. The facial itself was very refreshing and included face massages throughout. Due to COVID-19, Hand and Stone Bayview Village was very generous with extending the promotional gift card I had which actually expired 4 months ago. Overall, it was a very positive and pleasant experience.

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