Kelowna, Canada
1525 Keehn Rd
N/A
+1 2508603196
If you are looking for a responsive, high communication and honest company keep looking. Hampton for my experiences had no quality attributes to make a successful company run - Tried to delay and hide issues - Hired contractors and would not pay them - unorganized
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The Hampton crew did a super job on my yard design and install ! I know it was simpler than most of their exotic work - but they made me feel just as important:) Everyone was super friendly, fast and easy to deal with.
Can't think of anything positive to say about Hampton. Poor quality workmanship, communication, and work ethic. This is not a fake review. Buyer beware!!
After believing that we had done our homework on pool companies, we hired Hampton Pools in Sept 2019 to create a pool oasis in our yard. Tim’s design was good, but we should have recognized the red flags. There was never a set of blueprints created, nor elevations shot to measure from (a definite necessity as it turned out). The “drawings” were not to scale nor did they reflect actual location of buildings on our lot. Communication between management, supervisors, crews, sub trades and the homeowners (us), was minimal at best. Poor organization of workspace, crews, and daily tasks meant the job took much longer than expected. We were advised that it would take 2-3 months to complete (starting the last week of Sept). At the beginning of December, we shut down the crew. It was far too cold to continue and although we were told they could continue working through the winter, we were not prepared to pay to cover and heat the entire area. There was still so much work to do! We (homeowners) completed ALL of the landscaping, gardens, and finished (restructured) the tiled decks, to make elevation grades work, in the spring of 2020. I could go on and on with specific issues, and there were MANY, but I will confirm that the liner was installed at the end of May, and the auto cover finally this summer, and we were finally able to swim. Since then, we have spoken to a few sub trades, and suppliers, and they have literally apologized when they hear that Hampton was our pool installer. What should have been an exciting time and project for us, was not...
I really like a company that arrives on time and tim and his team were sharp and on time! Great customer service and a awesome attitude! I've been extremely happy with the service they have given us!
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