Hamilton, Canada
123 James St N
N/A
+1 9055242464
Wheelchair-accessible car parkWheelchair-accessible entrance
GREAT LITTLE BEST KEPT SECRET FOR A DOWNTOWN BANK.....FRIENDLY AND HELPFUL STAFF AND SOME OF THE PRETTIEST GALS AT ANY BANK IN TOWN....DON'T EVEN MIND PAYING BILLS HERE...LOL....the ACE....
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Hi I've always found the tellers extremely helpful and dedicated to the safety and well being of the customers. I've been with them since long before they moved to James Street North. Love the new location due to the fact it is closer to my house. The only issue I have is with the online banking side of things. Now more than ever it is important to be able to send and receive transfers and just be able to check my balance however I continue to have issues signing in, transfering funds or receiving money from family members ect. Currently I am unable to even sign into my personal account coupled with the new closing time of 2pm makes it very frustrating to be able to get things done.
I'm a bit of a inpatient person and on few occasions been in hurry and we'll inpatient.. I was but the girls there took care of my issues fast and had me on my way if anything it was me that was the only problem im fairly new to this bank but hold a mortgage with them i find in most cases them to be fast and professional and thank them for there help I'm not the most organized person but they can make sense of what I'm looking to do thank you all
Worst customer service I have ever received. These people clearly don't care about the wellbeing of their customers.
Customer service (negative 5) Manager and new young cashiers lack customer service. Inapt at conducting menial tasks. You will never get an apology when a big financial mistake is made on their end. You can have evidence of their financial mistake and they will attempt to brush it under the rug. National Bank Customer Service Call Centre You can call the National Bank customer service hotline but they will never call you back regarding your complaint. Location ( 3) Only location in central Hamilton. Parking is located on the back of the building. Traffic turning onto Vine Street from James St can take a while. Wait times (3) There is never a line-up to be tended by a cashier. The bank is never busy. Overview Do not bank at this location. Take your business elsewhere. I will not bother to find out if their customer service has improved because simply it will not due to poor management and training at this location.
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Wheelchair-accessible car parkWheelchair-accessible entrance