Hamilton, Canada
1120 Fennell Ave E #69
N/A
+19054810641
I would strongly suggest to read all reviews before ordering their services. They are crooks. They will take your money for granted. Prices are inflated and customers are misled with charges. I personally had bad experiences. I called the service desk to fix my oven. Cooling fan needed to be replaced. Cost of the cooling fan for my device is in range of 110.00 to 135.00. They told me that their service call is 80.00, which is very reasonable, and it will be applied to one hour of labor. Unfortunately I wasn't home when technician came. He charged 300 plus for diagnostics. It was no diagnostic needed to be done. Device showing code and tell you what part needed to be replaced. He also charged 300 pls for fan itself. As a result my bill was over 600 plus Tax. When I called their account manager, I was told, because my family signed a consent form without of knowing what real prices are, here is nothing they could do. It is extremely disappointing experiences. They are fraud, do not call them for repair.
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I wish I read the reviews before going ahead with this company. We had hired this company to come in to repair the fridge that was not cooling. No parts needed for this repair, 327.70 was charged and lasted 2months before the fridge did not cool again. We contacting this company to come in again and they quoted another 300 to come in to look at the work they did 2 months prior. I understand fee for service and no guarantee but for such a significant fee they charge, they should ensure quality of their service. For a repair with such a substantial bill attached to only last 2 months is disappointing but the significant distaste with this company is that they would charge another 300 to come in to evaluate the work they did just 2 months prior. I doubt this meets any professional standard. From the past customer reviews and reports from the Business Bureau (BBB), the poor quality service and significant fees by this company has been consistently reported. DO NOT HIRE THIS COMPANY
7 trips and 4,000 later, the fridge is still not working. They will not call you back, managers avoid customer interaction. Do not use this company. I wish I had dug deeper into reviews before calling them. They must fake some of the most obvious reviews!
I don't normally post negative reviews. I'm all for promoting businesses - not putting them down during this difficult time but this business is just terrible! We were told dishwasher need a new part (value over 600), had it installed and it still didn't work. Called in a friend who is an electrician who found a loose wire to the power supply and fixed it. We didn't need a new part after all. When we called them to let them know they refused to do ANYTHING for us. Not even any sort of refund 'in good faith', no apologies - nothing. Wouldn't even discuss it and manager 'Victoria' hung up on us when we asked her nicely to please review the situation. Should've read all the other reviews first before calling this place.
Do NOT use these clowns. We had a fridge that was stopping every couple of hours and not restarting. We had one of their technicians come over and look at it, told us everything was working perfectly except the main control board, which needed replacing - 550 plus 300 labour. Ok, we paid up and waited 3 weeks for the part, they finally installed it and...nothing happened. Fridge still doesn't keep working. So we waited for a week for the technician to come back and now said we need to replace a fan, and blamed *us* for not helping him diagnose the problem correctly the first time. Wants to charge us another 350. I've been on the phone 4 times with customer service since, and they keep telling me 'a manager is looking at the file' but they never phone me back. So 6 weeks after calling these guys we are out 900 and still don't have a working fridge. Worst experience I've ever had with an appliance team, don't use them!
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