Hamilton, Canada
1175 Stone Church Rd E
N/A
+19053890707
I give them 5 stars because I needed to go in for a couple of things for my dog. The first was a limpectomy, which they performed so well, and made sure he was all good. No complications from that at all. The second was a dental extraction. They were friendly and caring and treated my boy as if their own. The reason they get the 5 instead of a lesser review is because they made an incorrect call and decided not to extract my baby's tooth and I brought him home and he was in such pain. Now I bet you're thinking why would she review them so well? They took responsibility, they owned up to having made an incorrect call, they pulled my baby's tooth, boarded him for three days and made sure to apologize IN PERSON all of this at no cost to me. Everyone makes mistakes, not everyone takes responsibility for them! Thank you East Mountain Animal Hospital! You gave me my baby back!!!!!!
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If you are lucky, you will have the absolute pleasure of dealing with Samantha. Our golden retriever puppy became ill suddenly and we spoke with Samantha who gathered as much information as possible and customized their approach based on our dogs needs. Her level of customer service was not only exceptional, but she took the time to answer all of our questions in extreme detail and provided some recommendations when we had asked her professional opinion. Easiest 10/10 I have ever given. Thanks again Samantha, couldn't have done it without you and the team at EMAH.
East Mountain Animal Hospital is very reliable and works with me with all my cats and dog. I have three animals and all the staff have all been great to all of them. I've had my dog vaccinated and my cats shots all done there and I've never had any problems. Even during lockdown, they were very accommodating with scheduling and planning special visits. The email reminders are great too and they don't spam you with emails. Great staff and very friendly.
Service was good. Hard to understand the dr. But otherwise my cat is improving and is on the mend.
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