Halifax, Canada
3377 Kempt Rd
N/A
+1 9027005332
DeliveryIn-store shopping
I had been shopping for a used car for a few months, and had done a lot of research. I took in a Volvo from a different (used) car dealership, to have a third party inspection done. The inspection was very thorough and included a video and a copy of the 170-item report. The receptionist asked if I was interested in looking at any of their (the dealer's) used Volvos. I said "sure, why not". Over the course of a few weeks I test drove three different cars. I was really sold on the excellent extended warranty that only the Volvo dealer can offer, as well as their finance rates which are much lower than non-Volvo dealers have access. From the beginning I was helped by Alison, who listened carefully to my criteria and did her best to find a car that would match. She was super patient and helpful, and did not apply any pressure. In the end I found a car that I love, and am confident that if anything goes wrong down the road, my extended warranty will mean I won't be out of pocket. Congrats Alison and the entire team at Volvo for providing excellent customer service.
like
We just got our first (new to us) Volvo last week and it was a fantastic experience. Melvin definitely worked his magic and got us everything we wanted. We love the confidence that the Certified Pre-Owned program gives us; Melvin would not let us drive away until everything was just right. Great experience from start to finish.
Spectacularly poor experience on 16,000km service visit for my 6 mth old XC90.The car was purchased 6 mths ago in the US. When I booked my service appt with Volvo of Halifax, the woman called me back to tell me there was no charge for the 1st 3 services – they were already paid for, because it’s a US car. When I picked car up, I was presented a 423.95 bill for 1st service. It even says on the invoice “FIRST 3 SERVIC COMPLIMENTARY AS PER VOLVO RUN” . The advisor told me the “booking dept” made a mistake and we can’t do anything about it. It’s beyond comprehension that a company would not make right (just submit the invoice to Volvo) on mistakes, communication or otherwise, their staff make. Additionally, the “not my problem” attitude was just really beyond comprehension.
I went there and receptionist told me that someone has to check my car and fix it for around 1hr or 1hr and a half so I waited there and when they finished, they charged me 170 for diagnosing the problem. So yeah, i was ripped off 170 and told me to go home as the parts have to order and i just have to come back when the parts are ready. I didn’t expect this. If I come to know that they can’t fix the problem and I can still drive my car without fixing the problem I wouldn’t go there and pay 170!!! 131 per hour to check the problem of my car which I mentioned even before I got there. Scanning the problem wont take an hour! I’m really disappointed!
They are not keeping the promises. Made the service appointment with Valet app couple of times last month but they never contact me nor picking up the car. Just days of wasting waiting for them. They don't respond to my phone call as well.
I didnt actually buy a car here but did take a number of test drives in Volvo and interacted with the sales person Melvin over the course of a couple weeks. He was fantastic to deal with and extremely helpful. He was very knowledgeable about the cars and not pushy. Really great shopping experience there.
Excellent service and staff. Went in to have an airbag cable plugged back in and to have a code reset and wasn't even charged. Will definitely be going back when I'm looking for a new Volvo.
Deli
The best companies in the category 'Deli'
DeliveryIn-store shopping