Halifax, Canada
7001 Mumford Road #K2
N/A
+19024554211
The worst customer service ever. 1- No social distancing (3-4 people in the small Kiosk) 2- they keep chatting and brushing customers off to go back chatting with each other. 3- Rude and their best answer is “NO” wrong information (constantly they tell you to go on the website to order a phone)
like
I have fairly good luck with the service but stopped into the Kiosk at Halifax Shopping Centre because my phone was not working. I was long overdue for an upgrade and had been researching the iPhone 11. No customers were at the kiosk and there were two staff. I showed them my not working phone and asked if there were any special pricing coming up for the the phone I wanted. The response was, we can't tell you of any future sales so we won't be able to let you know. - I am thinking a bit of sales training and customer service coaching would be useful. Got a new phone at the kiosk literally 25' away!
even not 1 star they sold me a Samsung tablate in the box after I came home and opened the box it wasn't Samsung i thing their staff take the originals out of box and put the fake ones inside ....becarful guys ....they're not trustable at all
I’m paying over 60/month for a cell phone plan that only allows a maximum 3 voicemails; no Canada-wise long distance and no details to any additional charges (detailed billing is extra). I hate the Big 3, but I’m thinking I’m going to have to switch to them just to get a normal level of service for the price I’m paying. What a bunch of crooks! They weren’t this bad in Alberta.
Lauren was very helpful.
Bad service. I was asking about my phone bills and this guy was continually scrolling my phone for about 30mins and he Didn’t even understand what I’m trying to say. I don’t like the service because of the attitude that he was giving to me. Like you need to be cheerful and have a great customer service if you’re working in this kind of field. VERY DISAPPOINTED.
Been a customer for years of virgin had an issue about billing went to this chaos did not help me very rude cancelled my service right there and then lost a loyal customer from bad attitudes and people who is on capable of dealing with a customer
Very professional and helpful
Deli
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