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La-Z-Boy Furniture Galleries Ottawa

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Gloucester, Canada

stylemeetscomfort.ca
Furniture store· Furniture accessories· Interior designer· Sofa store

La-Z-Boy Furniture Galleries Ottawa Reviews | Rating 4.5 out of 5 stars (8 reviews)

La-Z-Boy Furniture Galleries Ottawa is located in Gloucester, Canada on 1750 Cyrville Rd. La-Z-Boy Furniture Galleries Ottawa is rated 4.5 out of 5 in the category furniture store in Canada.

Address

1750 Cyrville Rd

Phone

+1 6137490001

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Repair services

Open hours

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Tom Dickson

Very professional, but warm staff who put us at ease right away while helping us design a comfortable and attractive living room. The free Designer advice was amazing. Couldn't be happier with the service or the product.

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Sharon Therien

EDIT: La-Z-Boy Gloucester has rectified the issue and are honoring their warranty. Very happy with the outcome! Thank You Aisling for escalating this. We purchased a red leather electric reclining sofa and 2 matching chairs in January 2016, along with the Extended Warranty. We were advised that the extended warranty would be very valuable if the leather were to get any fabric transfer, ink or other on it, as they would send a technician to try to remove and if it doesn't come out they would replace it. Within 2.5 years, the leather has turned purple on the seat/leg rest where denim has come in contact with it but according to La-Z-Boy customer service, denim will not stain leather?? La-Z-boy sent a technician over to "assess the situation" (after several calls and even a visit to the store). He tried to remove the "blue staining" and was successful to remove some, but not all; told us it is denim transfer and it is a manufacture defect. When the "customer support" called to give us their tech's report, they said the tech told them NOTHING was wrong with it and it's not covered that the leather is supposed to be purple in places??? See photo AFTER it has been cleaned In 3.5 years, since we purchased this new, we have already had to replace the seat foam on both sides (at our own expense as this is not under warranty). This is with regular use, and average weighted people. Bottom Line: Shop around - and if you do go with La-Z-Boy, DO NOT waste your money on La-Z-Boy's extended warranty. It's not worth the paper it's written on!

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Stephanie Way

I purchased a couch from La-Z-Boy 7 months ago. On the side of all 3 cushions in the same spot the seam split and frayed. It is obvious it's a manufacturer defect. The Service department called me and stated if we put this through to the manufacturer the would say I did it. Seriously! It's on the side of the cushions in the exact same spot! I have pictures to prove it. When I responded that if they say I did this we would go to court. So disappointed!

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Ray Gelinas

We have recently completed the purchase and delivery of our new La-Z-Boy Furniture for 2 rooms in our home from the Cyrville location. The dedicated staff was extremely courteous and professional. Our Design Consultant Cliff and the In-Home Designer Magaly, were extremely helpful and made the purchase and design choices extremely easy for us. Dan the Store Manager, made the final payments and delivery scheduling very easy. The delivery personnel Corey and Jason exhibited the utmost in professionalism and provided that attention to detail that was second to none. We are extremely satisfied with our experience at La-Z-Boy and our new furnishings. We would definitely recommend the Cyrville location and we will definitely be returning for future purchases. Well done everyone!

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Gloria

Getting service help is frustrating as you have to deal with the salesman first who doesn't follow through for customer satisfaction. My 2 month old lazy boy rocker recliner needs repair for lumbar support or replacement (the foam has suddenly flattened out and is now uncomfortable to use). This is very unexpected and disturbing to me as I have owned several of these chairs over the years with no problems. I have sent several emails back and forth but there is still no technician in sight and phoning is not any better. Today the store told me I would hear from Service in 3-5 work days (really)! I will not be buying anything from them again because of their poor customer service and hope this problem gets fixed soon. I spent just under 2000 for chair to end up with this dissatisfying outcome.

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Michael Robblee

Very professional salesperson dealt with us and we were very satisfied with his work. The check out procedure was also very well done. No pressure to buy and good advice on product.

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Erin Scullion

Outstanding customer service. Not easy to find these days. Special praise to Sandra El Nounou. Keep that woman!

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Christopher Haas

In store experience very good. Shopped around and soon negotiated a fantastic deal on a glider for our newborn daughter. Due to the pandemic, there are major delays, and store manager Ron fixed us up with a rocker on loan until our piece is ready. Fantastic customer service like I've never received. Thank you so much! Looking forward to our new glider as we're enjoying our current rocker.

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