Oshawa, Canada
11 Gibb St
N/A
+1 9055791212
Guess what I just spoke to that awesome lady and she's really friendly and very helpful. Her name Amanda. Thanks a lot Amanda for helping us getting our Family Dr. You're the best. Kudos to you Amanda stay safe and healthy. Thanks again
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Fast and efficient ultrasound department. Very funny nurses behind the front counter
Called central booking to make an appointment with my family doctor. Appointment was for a specific time on a specific date and the information regarding my appointment was communicated to booking. When I arrived at the clinic I was told that the appointment was over the phone, not in-person, even though the circumstances regarding my appointment would need to be done in-person. Waited half an-hour past my scheduled appointment time with no call from my family doctor. Called the clinic and spoke my family doctor's assistant and was told the information from central booking was incorrect. Appointment was not at 4pm, but was for a range of time that the doctor would call during, 4pm-8pm. Service provided by the family doctor and assistant were good but clinic staff, specifically central booking need better coaching regarding communication of information with regards to appointments and expectations.
Well a 2.7 rating definitely doesn't surprise me. My sister had an ultrasound at 1pm today and I had one at 1:30. They call me at 1:20. They explain to me that my sister's requisition was not faxed in and they are behind and I need to be rescheduled. I was already walking into the building for my own appointment. So because my sister had an appointment its appropriate to call me, tell me her issues, and cancel? 10 minutes before my appointment? What if I was NOT her sister? You going to tell me all of the previous patient's business? Are you kidding? Very very very unprofessional. I am not coming back here. I called a new imaging company and they are glad to take my requisition for today. Screw you people..
First off, it's paid parking only and 3 of the adjoining streets are one way only, so have fun with that. I think it's dispicable that medical buildings are charging for parking at all, let alone in a pandemic. There is 0 external signage for what you're supposed to do, and any directions that have been posted are on standard printer paper and can't be seen until you're at least 3/4 of the way through the line to enter the building. Don't bother showing up early for your appointment, you'll be sent to the back of the line and told to wait again. The website has 0 instructions on how you're expected to proceed or behave beyond the standard Covid common sense of wear a mask and social distance, and the staff are so worn out that it blows my mind that accessible signage isn't being bothered with despite the fact that it would alleviate the number of blunders and mistakes caused by first time visitors who literally just want to know what to do and where to be and when. At the very least there should be an email with instructions sent out upon placement of an appointment, not everyone can do well with spoken instructions.
Great doctor easy to talk to, doesn't rush people
I have my dentistry,physio therapy and family doctor in this location my experience with them all have been great and professional. The parking set up is a pain but is free when using destistery or physio therapy. The recent covid line structure is confusing to some and needs to be posted clearly which line is for what service.
Only giving 3 stars because Dr. Murugesupillai is very knowledgeable and compassionate. Many other drs there are not, especially when using the walk-in. Many seem very bitter and that I’m a bother to them. Old building with everything seemingly outdated. I’m sure there are lots of great drs there but from my experience I have only found one that I feel helped by.
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