Oakville, Canada
324 Kerr St
$$
+1 9053393515
N/A
Kerbside pickupOnline estimatesDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car parkWheelchair-accessible entrance
Repair services
Top quality customer service, professional and courteous, answered all my questions. Purchased a new Gretsch 5410T guitar, exactly as described, set up, new strings, intonation was set and is spot on. Excellent luthier/guitar tech. Very well-packaged to protect the instrument; shipped and received within 24 hours!! Special thanks to Scott and all the staff. Very satisfied with purchase. Highly recommended music store.
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I have always had good experiences with the staff and services provided at gear music. They’re a small store but in the past 10 years that I have been coming to them they have always had an interesting selection of great products for both beginners and professionals. Their staff (especially Scott) have always been incredibly helpful and a pleasure to talk to. One of the things that keeps me coming back to the store over and over again is their guitar techs, who have always impressed me with their work. I have owned over 20 guitars in my life and have gotten setups for them all over the GTA and the guys at gear have consistently blown the competition away with the quality of their work. With this being said no one is perfect, and after 10 year I had my first disappointing experience with a difficult setup I had gotten done there. I don’t believe that it is reasonable to expect perfection from anyone, but this experience left me upset because I assumed that it was just something that I would have to live with. Now this is what sets gear music apart from every other music store big and small is their commitment to their customers, immediately after hearing that I wasn’t happy with my setup they reached out to me and offered to make it right. The staff here are not only the best people I have ever encountered in a music store, they are some the best people I have ever had the good fortune of conducting business with as a customer.
Great music shop in Kerr Village. Recently fixed me up with some new gear and a nice setup. Great and fair prices, friendly service.
Amazing customer service. Very professional. I highly recommend gear music. Thanks again Scott!
Absolutely great service. During the pandemic the store went out of their way to help me. Hats off to Scott and I believe Paul. Highly recommend.
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Wheelchair-accessible car parkWheelchair-accessible entrance