Innisfil, Canada
7485 5th Side Rd
N/A
+1 7057266770
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Enjoyable experience under Covid protocols, strictly enforced ensuring Customer safety. The entire staff complement were pleasant and helpful. A special thank you to Senior Casino Hosts, for making a difficult period enjoyable for all!!
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Nice food, open late and is convenient for both Innisfil and Barrie residents. The officiant was awesome, very friendly and responsive to our requests. The food was good.
Frankly I find the “rewards” invitation pretty appalling. Lots of people go to Georgian Downs and decide not to collect rewards. So I guess Gateway gets to decide who spends the most based on rewards and those are the individuals that get invites. Why is it that Shorelines Casino for example allows anyone to book a time slot as long as it meets the 50 maximum mandated by the government. I assume Gateway is happy to discriminate based on the wallet size.
The place is big, but the event I found that there should have been more options for food just not one vender. Also very expensive especially for families. U gotta pay entry fees and over priced fries and burgers. The event did not disappoint, a lot of awesome crashes and jumps!!!
Have been going to Innisfil Casino since it opened years ago. Great staff great food. Only thing is that going there this long and having it shut down I feel for all the staff that were out of work for so long made friends with a lot of the staff over the years great people. Glad to see you reopened. Only thing that disappoints is being an elite member and not getting an invite or at least an email letting me know how to reserve a playing time at the casino. Hope to be back soon love your casino at Innisfil
WARNING: Do NOT go here for "standby" if you are not already a member. They discriminate against anyone who is not a member. The front desk manager and staff are blunt and rude when you ask about standby. I felt like I had to play 21 questions to figure out how it works. Here is how standby works. You show up and give your name, number, and amount of people in your party to the front desk. They apparently enter this information into the system, however no proof is provided. If a reservation doesn't show up or someone leaves before the time limit, they call someone from the standby list. Sounds like you have a chance, here's the catch though, if someone else on the standby list has a membership, they are placed in front of you. It doesn't matter how long you have been waiting. Apparently, the money spent by members is more valuable to the casino then others. Me and my wife waited on the standby list for 3 hrs on Saturday from 1am - 4am before we gave up and drove away. It's been over a week and have yet to receive a phone call. The standby list is nothing more than a gimmick. Don't blame this terrible standby system on COVID. This system just goes to show your gambling data is more valuable to this company then bringing in new customers. Gateway Casino Innisfil has lost us as a customer. TLDR;, Gateway doesn't want new customers. Manager is rude and unhelpful. Spend your entertainment money elsewhere. Standby is a lie.
Have visited most every casino within 2hrs of Toronto during COVID new rules. This one by far is one of the best right now . Loads and loads of available machines. Staff constantly cleaning and sanitizing. Plenty of available parking . As for reservations, I already had a player's card but hadn't given them permission to send me emails. That's why I did not receive an invite to opening. A quick phone call cleared that up and I was able to attend on Nov 2, just before 10PM. This place even has some video poker, roulette, and blackjack available. Will be back soon!
The staff here are tremendous. The cleaning of machines is continuous. Congratulations on your hard working staff and attention to detail. Worth the drive from Toronto.
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