Owen Sound, Canada
717861 ON-6
N/A
+1 5193712963
DeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
We ordered a Napoleon gas fireplace from the Fyre Place in September 2020, and the fireplace was installed in January 2021. The installers were friendly, very professional, using drop sheets throughout the floor area where it was installed. They left the work area very clean. It was supposed to be installed in November, but the fireplace never arrived from Napoleon, due I'm sure to Covid-19 supply problems.My only recommendation to the Fyre Place would be to communicate the delays by email. I would recommend the Fire Place without reservation.
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These people are the worse, the manager told us to derate our installation instead of them fixing it, the female assistant is totally rude, they also tell you Napoleon does not know their product??? Stay away from trouble.
We had the guy come out and service our fireplace at Hope Bay this summer and was a very good worker . He made our gas fireplace flame look the most natural then I have ever seen. Thanks for the good service
Nice store. Friendly and knowledgeable staff. I would recommend the business.
Worst service I've received in my life. I work in the trades, so I get the disconnect between office and technicians or workers, but there was a disconnect with everyone at this place. Went into the showroom some time in early June looking for an estimate/quote, never heard back, called multiple times and it's now mid-October and still nothing. Clearly they don't care about remotely decent customer service and are not interested in making money.
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Wheelchair-accessible car parkWheelchair-accessible entrance