Scarborough, Canada
1119 Kennedy Rd
N/A
+1 4167500004
DeliveryIn-store shopping
Recently our family had ordered a few furniture items from this very specific store. I would not recommend this store and the reason for it is the very quick transition from promises to ignorance. Our initial experience was very cordial where they got us choose from the limited options they had in lieu of a promise of an amazing customer experience where the Performance by the staff was great. Moving on they decided to change the delivery date to extort the final payment prior to delivery or they will keep the partial payment made and not deliver the furniture, the whole point we want to hold the final payment up until the delivery is to ensure they do not fail in delivery or promises made when the deal is done so this is perfect example of why never make complete payment unless work is complete as promised. Payment had been made in full following which the entire dynamic of their service delivery changed. Delivery was almost 3 hours late, delivery was incomplete with only partial parts came plus with no tools to set them up with. They have been the most difficult business to deal with as they don't own up to their own lack of service delivery. They want us as a consumer to adjust to their incompetence. They are absolutely not worth the time or hard earned money, this is one business that should not be on the market. Remember not to trust the manager or anyone in this store.
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Twice they delivered me furniture that were infested with mould and live bed bugs when I paid for a brand-new set. They didn't even send the full set the legs, ottoman, cushions, and wood were missing. Not only were the couches disgusting, but their customer service was as well. They never apologized for anything, instead acted like they were doing us a favour by offering us a replacement. Nobody took any responsibility and refused to issue a refund. Never in my life have I been treated with such disrespect when they sent me fifthly furniture. I understand why so many people said they were going to take legal actions; no business should operate like this. They changed their name to Furnish GTA, but the invoice still says Furnish N style so people won't find out about their terrible reputation until they already spent their hard earned money. Disgusting, NEVER shopping here again.
Cheap quality furniture with a complimentary all you can eat load of BS. Sweet talkers that’ll do anything to make a sale and if you’ve made a deposit then you’ll be hunting them down to fulfill it for the longest time only to find out it wasn’t worth the hassle
i usually don’t leave negative reviews, this is my first time in my life. But this place deserves to be shut down for the way they do business. Avoid this place if you don’t want to be cheated out of your hard earned money.
DO NOT BUY ANY FURNITURE FROM THIS STORE!!!!! This store does not deserve 1 star. Do not spend a dime here!. Very poor customer/delivery service. The reps have promised delivery for three weeks now and everytime they deliver the furniture it was always the WRONG shipment. I've made numerous complaints and they made up excuses, saying that the headboard was broken during the shipment so we have to put the order in again, or that the mattress didn't arrive yet, or we couldn't get a driver out today and promised to come the next day but never show up. And up until today i still do not have my furniture! The reps promised to have the furniture delivered before the holidays, as i expressed to them that my family was travelling to spend Christmas with us and now my bedroom is full of wrong orders of furniture that they refuse to pick up. I couldn't even put a blow- up mattress in the meantime to make my family comfortable. It was extremely embarrassing to have them sleep on the couch after a long day of travel. Do not waste your time here, this place is a scam!
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