Leduc, Canada
7714 Sparrow Dr
N/A
+1 7809801188
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I stopped in to check on a trailer they had. The place was clean and comfortable and staff were adhering to current health safety protocols. The staff was friendly and helpful.
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My twin sister & I purchased a beautiful motor home together after years of hard work. We worked with an excellent sales associate Jeremy who made sure he listened to all our questions and found us our amazing RV! However, once you purchase your RV please please be aware of the abhorrent and disrespectful behaviour from the RV Service Department on a continual basis. On October 26, 2020 my sister & I brought our motor home in for servicing and winterizing. We arrived one day early as my sister is in school. Miss “L” who was at the RV Service Department desk was completely rude to us immediately. Miss “L” kept stating at least 5 times “we could go elsewhere!” We were completely shocked! We asked why should we go elsewhere when we purchased our RV at Fraserway Leduc and spent over 100 grand here and had made an appointment. To which she responded that she “is on her own here with 60 RV’s and receives no help.” AND again instructing my sister and I “to go elsewhere!” (We did not bring our husbands with us-and it shouldn’t matter.) I am not sure how we can help her manage the RV department when we are just dropping our RV for servicing. We have almost paid off this beauty and would like to purchase a 2’nd RV....however...in good conscious how could we return to this dealership when the Service Department has such repeated horrible customer service. I am 100% sure - many more women will be purchasing their own RV’s in the years to come....and servicing your RV is just as important as the memories you make during your travels. (This past summer we drove to the Yukon and back to Edmonton via the Alaskan Hi-way.) Sherri and I receive so much attention in our RV-we always send a shout out about Jeremy at Fraserway-however....how could we send potential clients to a dealership with such a poorly trained RV front office staff. It is called customer service. Make no mistake-we love our motorhome! We just can not accept being treated as 2’nd class citizens.
I will say I rated this dealership a 1 star only because there is nothing lower. So last fall my Family purchased a trailer from Fraserway RV - Leduc. So the experience has been 3 phased: 1. Shopping and purchasing with Sales person. The sales person was knowledgeable and worked with us to pick out a trailer that worked for our Family. *** After that the experience has been terrible from finance, to walk through to service. 2. Finance person had little knowledge about warranties and extended service programs. In fact, the information she gave was incorrect. 3. Warranty and Extended service is a joke, and we were misinformed by Fraserway every step of the way. Within days of picking up our trailer (first weekend after picking up) the trailer almost burnt to the ground due to an electric short. When Fraserway Service was contacted - their response was - too bad for you. We will order you the fixture!??? It’s 4 months later and we still don’t have the part or anything fixed. They state they will ship us the parts - if we pay for shipping. I would say if you are looking to purchase an RV - look elsewhere than Fraserway Leduc. Their promise and values aren’t demonstrated to the customer. We paid a lot of money for the RV, and paid for the extended service plan, and I am left holding the bag to fix it. Not coool Fraserway, Not cool.
Can't say enough about my experience with Fraserway! What an amazing 2 week vacation we had with our rental from Fraserway Leduc!!! From the moment we walked into the dealership we were greeted warmly and felt so welcome! The staff is AMAZING and super helpful while doing paperwork and showing around the rental. My fiance and I rented a Ford Transit Conversion Van for 14 nights and drove a total of 5700km in it exploring Alberta, BC interior and Vancouver Island and were super happy with the vehicle we were given. This van is a must for avid adventurers. It is super capable for the tougher terrains with its powerful diesel motor and dually wheels on the back. It was easy to drive and super well equipped! This van had everything we needed for our adventure! We had some small technical issues with some of the appliances and the shower drain was clogged but these were things we could work around during our travels and didn't affect our enjoyment at all! (Fraserway does offer top notch roadside assistance for any issues during your travels but we were very remote and away from civilization so we chose not to call and have them resolved during our limited time out west) As avid explorers and first time RV'ers living in a Ford Transit van can be challenging at first due to its size (obviously) but after a day or two everything becomes easier. If you are looking for an RV to take to a campsite and park, you'd be better to go for a normal RV and pass on the Conversion Van . Now if you like to keep moving and exploring every moment of every day this is the van for you!!! All issues we had were immediately addressed upon the return of the Van and we were so happy with the outcome! If your looking to rent an RV or Van look no further! We compared so many options (RVezy , CanaDream ect) and found if you were looking to have an enjoyable, dependable vehicle for roadtrip this was the best way to do it! Thanks so much! We will be back! Curtis and Shawna Burlington ON
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